Global Travel Reservations Specialist

Etihad; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Etihad Airways in Abu Dhabi is seeking a customer service professional to receive and process routine requests, enquiries and address complaints, delivering excellent service to increase satisfaction and revenue opportunities.

You will follow established policies and procedures, support reservations and ticketing, coordinate with internal teams, and contribute to continuous improvement within the Revenue & Commercial Division.

Qualifications

• Minimum Diploma (2 years or more).
• Minimum of 3 years of work experience within relevant field.
• Experience in Reservations and Ticketing in the Travel and Airline.

Responsibilities

• Receive, process, and respond to daily enquiries on a wide range of services by providing timely and high quality support to internal external customers to meet their requirement.
• Receive and analyse complaints to ensure they are solved or addressed in the most effective manner.
• Support customers on a wide range of generic services following established policies and procedures to ensure customer needs are met in the most effective manner.
• Coordinate and escrow complex or specialized enquiries to responsible teams to ensure ad hoc support is provided.
• Interact with internal teams to ensure consistent and reliable customer service.
• Provide customers with dedicated support according to policies and procedures to ensure compliance to regulations and risks mitigation.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

Diploma (2 years or more)

Tools

Reservations systems

Job description

Etihad Airways in Abu Dhabi is seeking a customer service professional to receive and process routine requests, enquiries and address complaints, delivering excellent service to increase satisfaction and revenue opportunities.

You will follow established policies and procedures, support reservations and ticketing, coordinate with internal teams, and contribute to continuous improvement within the Revenue & Commercial Division.