Global Technical Trainer

You will collaborate with a complex breadth of global stakeholders internally and will have regular contact with our customers supporting the delivery of the Global Training Strategy and developing innovative training delivery.

You will support the Training Analysis Design Delivery and Assurance pillar of the Global Training department. This role involves delivering all instructor led training activity required for our customers both internal and commercially. You will be proficient in your own technical skills but be an experienced trainer demonstrating an ability to operate independently creating and delivering learning solutions from concept through to assurance of customer satisfaction.

You will also directly support and advise the Managers responsible for Instructor Led Training who sit on the Global Training and Documentation Capability Senior Management Team (SMT). This role will support Training planning including scheduling complex global training requirements in multiple geographic regions and across developing markets.

The role does require regular global and national travel.

Duties & Responsibilities

• Develop and design training material (e.g. presentations, videos, handouts) taking into account didactic aspects. Consideration of standards, rules, and regulations such as SD Style Guide, SD Service Concept. Ensure system storage of the completed documents.
• Develop training programmes (e.g. agenda, method, framework conditions). Independently research and prepare the necessary content. Participate in project meetings.
• Collaborate with Technical Writers, Service Technology, and Products staff on diagnostic strategies and troubleshooting guides.
• Evaluate feedback from training events for improvements to training materials and technical documentation. Maintain proactive communication with Technical Authors and Technical Service.
• Support the Digital Training Pillar in the creation of immersive and digital training solutions for multiple sectors with differing requirements.
• Ensure multiple contracts are delivered on time, within budget, and delivering a 100% accurate learners journey.
• Provide advice and guidance in the Training Needs Analysis requirements stages of training development and liaise with customers to ensure accuracy in the portrayal of their requirements.
• Support the delivery of multiple complex delivery programmes.
• Champion the information flow for process improvement and quality information.
• Demonstrate strong self-management skills working with the SMT to deliver the Training Strategy and support Workstream activity that enables the team to meet the Training Directors targets.
• With support from the Global training operations Pillar, support the planning, scheduling, and management of global training activities with an ability to support accurate revenue forecasting and reporting for training by accurately forecasting length and complexity of training delivery.
• Establish and maintain exceptional relationships with Marketing, Product Managers, Product Specialists, regional Service Managers, and regional Service Leads to support the needs of the business.
• Provide expert consultancy to others in the creation and implementation of instructor led training.
• Provide expert knowledge of the commercial application of Training, Education, or Instructional Design demonstrating awareness of emerging technical trends.

Qualifications:

The Individual

• Technically proficient on at least one but preferably multiple Smiths Products.
• Formal Training or Teaching educational qualifications are preferable but evidence of experience and interest in coaching and mentoring others either professionally or personally (e.g. sports teams) would be considered.
• Read, analyse, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Strong troubleshooting skills are required being able to respond in a timely way to global staff from different time zones.
• Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Individual must be proficient in MS Office applications.
• Ability to handle stressful situations and adapt to changing priorities.

Additional Information:

Join us and we'll help build your career with excellent training and opportunities for career growth across the business both locally and globally. You'll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing, financial, and lifestyle perspective.

Join us and work for a world leader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website Careers Smiths Group plc.

Remote Work:

No

Employment Type:

Full time