Global Senior Manager Process Excellence & Innovation

DP World; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a Global Senior Manager for Process Excellence & Innovation to spearhead transformative initiatives in freight forwarding. This role is pivotal in driving continuous improvement, automation, and digitalization efforts that enhance operational efficiency and quality. You will collaborate with diverse teams to establish and optimize processes, develop innovative solutions, and lead cross-functional projects. With a focus on fostering a culture of learning and innovation, this position offers the opportunity to make a significant impact in a dynamic environment. If you are passionate about logistics and technology, this is an exciting opportunity to shape the future of the industry.

Qualifications

• 10+ years in logistics with proven experience in continuous improvement.
• Strong project management and leadership skills required.

Responsibilities

• Drive process improvements and automation initiatives across the supply chain.
• Lead cross-functional teams to implement innovative solutions.
• Monitor and report on project progress and impact.

Skills

Process Improvement

Automation

Digitalization

Project Management

Data Analysis

Leadership

Communication

Logistics Knowledge

Education

Master's degree in Logistics

Bachelor's degree in Information Technology

Tools

Data Analytics Tools

Project Management Software

Job description

Global Senior Manager Process Excellence & Innovation DP World

Job Purpose:

The Purpose of the Global Senior Manager Process Excellence & Innovation is to drive continuous improvement and innovation focused initiatives across Freight Forwarding Globally, ensuring focus on continuous improvement, automation & digitalization.

Key Accountabilities:

• Establish and oversee process improvements across Supply Chain (Q2C).
• Drive business process and continuous improvement initiatives.
• Champion automation and digitalization initiatives to enhance operational efficiency and quality.
• Oversee the successful establishment and optimization of control towers by enforcing global process KPIs.
• Work with partner teams like tech, data analytics teams and equip teams with optimized / digital solutions.
• Identify opportunities to implement latest disruptive initiatives aimed at reducing time and increasing operations quality.
• Implement mechanisms to provide visibility of all innovation and tech projects to leadership.
• Develop and manage the technology innovation budget, ensuring efficient allocation of resources.
• Identify opportunities to implement automation tools across businesses impacting the supply chain positively.
• Take ownership from initial phase of Pilots to launch/go-live.
• Automate and optimize Control Tower teams and equip them with digital and innovation-based tools.
• Define, audit and implement global processes and standard KPIs/metrics.
• Work with data analytics and technical teams to build process excellence solutions.
• Develop and document Current state and Future state of processes along with business cases.
• Identify and support the development of metrics/measurement tools according to customer requirements.

Process Excellence and Continuous Improvement Initiatives:

• Identify opportunities for process optimisation and efficiency gains.
• Lead cross-functional teams to implement process improvement projects.
• Monitor and report on the progress and impact of improvement initiatives.
• Provide training and guidance to team members on process governance and process excellence methodologies.
• Foster a culture of learning and innovation within the global air and ocean freight teams.
• Coordinate onboarding new trading partners to enable data exchange.
• Facilitate communication and testing with external partners to ensure compliance with EDI standards.
• Ensure that business impacts of projects are properly managed and communicated.
• Spearhead implementation of innovative tech and operational excellence initiatives.
• Design and execute pilot programs and prototypes for testing and validating new technologies.
• Evaluate the feasibility, scalability, and impact of innovative solutions.
• Drive organizational change by championing the adoption of innovative technologies.
• Collaborate with stakeholders to ensure seamless integration of new technologies.
• Coordinate with internal and external project stakeholders as required.
• Define and follow-up project timelines to meet project objectives and customer expectations.
• Monitor and report project status and establish a continuous improvement cycle.

Data Analytics and Automation:

• Identify opportunities for automation and process enhancements.
• Collect, analyse, and interpret data to identify trends and areas for improvement.
• Work with partner teams to develop intelligent dashboards and tools for Global Control Towers and FF stations.

Qualifications, Skills and Experience:

• Master's degree in Logistics, Supply Chain Management, or a related field.
• Bachelor's degree in Information Technology, or a related field.
• Proven experience in business implementation, continuous improvement in the logistics industry.
• Proven knowledge of Process Excellence and innovation initiatives implementation in logistics or freight forwarding industry.
• Strong organizational skills (prioritize, plan, assign and control).
• Project management skills with the ability to plan, execute, and monitor projects.
• Strong understanding of air and ocean freight operations and regulations.
• Goal and team driven, good motivator and facilitator.
• Exceptional communication and leadership abilities.
• 10+ years of experience in managing and delivering digital projects, driving technology-based innovation in large logistics or supply chain organizations with at least 5 years+ in a leadership role.