Global Program Operations Leader

Eaton Corporation; Dubai; On-site; AED 700,000 - 1,100,000; Full time

Job summary

Eaton Corporation in Dubai seeks a Strategic Account Operations Leader to serve as the global post order CoE lead for MTDC strategic accounts, ensuring a One Global Organization with consistent execution and customer experience.

You will coordinate cross-functional teams across engineering, supply chain, manufacturing, PM, and quality, lead regional reviews, and drive continuous improvement and digitalization aligned with EBS principles.

Qualifications

• Bachelor's degree in engineering, Operations, Business, or a related discipline from an accredited institution.
• Minimum of 15 years of progressive experience in operations, strategic accounts, program management, or complex project execution.

Responsibilities

• Act as the global post order CoE operational lead for assigned MTDC strategic accounts.
• Ensure Eaton delivers as One Global Organization with consistent execution models and customer experience worldwide.
• Serve as the primary operations interface between Eaton and MTDC customers following contract award.
• Ensure alignment between commercial commitments and execution capabilities across regions.
• Drive adoption of standardized global execution models operating rhythms and governance frameworks for MTDC customers.
• Lead cross regional operating reviews focused on schedule quality risk cost and customer satisfaction.
• Establish performance visibility through dashboards metrics and structured reporting.
• Proactively identify delivery capacity quality and schedule risks across global deployments.
• Lead structured mitigation plans and escalations in partnership with regional and functional leaders.
• Ensure rapid issue resolution while maintaining strong customer confidence and trust.
• Coordinate execution across Engineering Supply Chain Manufacturing Project Management Quality Services and regional delivery teams.
• Influence outcomes in a highly matrixed global environment without direct line authority.
• Support alignment between Global Account Management regional sales teams and post order execution.
• Champion continuous improvement initiatives to enhance execution efficiency predictability and scalability for MTDC programs.
• Capture lessons learned and deployed best practices across regions and accounts.
• Support digitalization and process maturity initiatives aligned with Eaton Business System EBS principles.
• Experience in data centers mission critical infrastructure power systems or large scale capital projects.
• Familiarity with global framework agreements long cycle projects and multi region execution models.
• Experience working across EMEA with exposure to Americas and APAC operations.
• Knowledge of Lean Six Sigma or structured continuous improvement methodologies.
• Experience with agile hybrid or ProLaunch style methodologies

Education

Bachelor's degree in engineering, Operations, Business, or a related discipline

Job description

Eaton Corporation in Dubai seeks a Strategic Account Operations Leader to serve as the global post order CoE lead for MTDC strategic accounts, ensuring a One Global Organization with consistent execution and customer experience.

You will coordinate cross-functional teams across engineering, supply chain, manufacturing, PM, and quality, lead regional reviews, and drive continuous improvement and digitalization aligned with EBS principles.