Global Ecommerce Specialist Entry Level

The Customization Group; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading global company in print-on-demand services seeks a Global Ecommerce Specialist to enhance marketplace operations. In this role, you'll be responsible for order support, logistics coordination, and product catalog management, while working in a supportive environment with opportunities for rapid career growth.

Benefits

Global Exposure

Supportive Work Environment

Rapid Career Growth

Private Health Insurance

A modern office in Dubai Internet City

Qualifications

• 1+ years in ecommerce operations or marketplace support.
• Solid grasp of marketplace policies and SEO basics.
• Comfortable in Excel for data tracking and simple analysis.

Responsibilities

• Support daily marketplace and D2C operations.
• Track order statuses and manage customer inquiries.
• Assist with product data migration and listing creation.

Skills

Ecommerce operations

Customer support

Data analysis

Communication

Logistics coordination

Job description

We are Global Print-on-Demand (Global POD)!

The Dubai-based subsidiary of The Customization Group. We bring cutting-edge and scalable top-tier print-on-demand solutions to businesses and creators worldwide. Fast, sustainable, and hassle-free because your vision deserves the best!

The Customization Group is a global leader in mass customization, leveraging AI and automation to revolutionize the personalized products industry. With a strong international presence across Europe, North America, and the Middle East, we manufacture up to 500,000 unique products daily, reaching millions of customers through 20+ own online shops and 1,000+ partner stores. Our AI-first strategy drives efficiency, scalability, and innovation, keeping us ahead in a fast-moving market while growing through AI-driven acquisitions and partnerships.

Our diverse team of 500+ professionals from 40+ nationalities thrives in a culture of collaboration and ambition. Whether in our tech hubs, production facilities, or business locations, you ll find the perfect environment to take ownership and drive impact in the future of e-commerce.

We have a brand-new opportunity for a Global Ecommerce Specialist. You will keep our marketplace and D2C operations sharp and smooth. Sounds good? Then keep reading!

Why You Will Love Working With Us

• Global Exposure Work with an international team to gain valuable cross-market experience and assist in selling across multiple countries and platforms
• Supportive Work Environment Join a dynamic and collaborative team culture and work shoulder-to-shoulder with seasoned specialists
• Rapid Career Growth A role that evolves quickly, opening doors to new opportunities
• Ownership for your ideas excel here to fast-track into a full ownership role down the line
• Private Health Insurance
• A modern office in Dubai Internet City
  
  

We are Global Print-on-Demand (Global POD)!

The Dubai-based subsidiary of The Customization Group. We bring cutting-edge and scalable top-tier print-on-demand solutions to businesses and creators worldwide. Fast, sustainable, and hassle-free because your vision deserves the best!

The Customization Group is a global leader in mass customization, leveraging AI and automation to revolutionize the personalized products industry. With a strong international presence across Europe, North America, and the Middle East, we manufacture up to 500,000 unique products daily, reaching millions of customers through 20+ own online shops and 1,000+ partner stores. Our AI-first strategy drives efficiency, scalability, and innovation, keeping us ahead in a fast-moving market while growing through AI-driven acquisitions and partnerships.

Our diverse team of 500+ professionals from 40+ nationalities thrives in a culture of collaboration and ambition. Whether in our tech hubs, production facilities, or business locations, you ll find the perfect environment to take ownership and drive impact in the future of e-commerce.

We have a brand-new opportunity for a Global Ecommerce Specialist. You will keep our marketplace and D2C operations sharp and smooth. Sounds good? Then keep reading!

Why You Will Love Working With Us

• Global Exposure Work with an international team to gain valuable cross-market experience and assist in selling across multiple countries and platforms
• Supportive Work Environment Join a dynamic and collaborative team culture and work shoulder-to-shoulder with seasoned specialists
• Rapid Career Growth A role that evolves quickly, opening doors to new opportunities
• Ownership for your ideas excel here to fast-track into a full ownership role down the line
• Private Health Insurance
• A modern office in Dubai Internet City
  
  

What You Will Do

You ll work alongside our Ecommerce team to support daily marketplace and D2C operations:

• Customer Support & Order Management Assistance:
• Track order statuses from confirmation through delivery; flag exceptions and suggest process tweaks.
• Triage marketplace & D2C inquiries, escalate complex issues, and follow up on returns/refunds.
• Logistics Coordination Support:
• Help liaise with 3PLs, carriers, and warehouses to ensure documentation is in order and shipments stay on schedule.
• Assist in executing contingency plans for delays (customs, inventory shortages) and documenting lessons learned.
• Product Catalogue Migration & Maintenance:
• Support the migration of product data into new platforms validate imports, help map attributes, and log conflicts for resolution.
• Run routine audits on catalogue health (images, specs, metadata) and prepare reports with enhancement recommendations.
• Listing Creation & Launch Prep:
• Draft initial product titles, bullet points, and descriptions for senior review; compile assets (copy, images, translations).
• Ensure listings adhere to each marketplace s style guide and compliance checklist before launch.
• A/B Test & Performance Reporting:
• Coordinate small-scale A/B tests on listing elements (images, copy variants) and help consolidate results.
• Prepare weekly snapshots of key metrics (conversion rate, returns rate) for the team s performance review.
• Cross-Functional Support
• Act as the point person for admin tasks: scheduling team calls, updating shared dashboards, and documenting SOPs
• Liaise with Creative, Legal, and Localization vendors to keep launch timelines on track
  

Preferred Background

• 1+ years in ecommerce operations or marketplace support.
• Solid grasp of marketplace policies, SEO basics, and product data structures.
• Experience assisting with customer support or order processes.
• Comfortable in Excel for data tracking and simple analysis.
• Strong communicator in English; extra languages are a bonus.
  
  

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