Global CX & Logistics Operations Specialist

A.P. Moller - Maersk; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Maersk in UAE seeks a Customer Experience Consultant to deliver exceptional service for designated KC/EC/SC accounts. You will onboard customers, coordinate requirements, and drive end-to-end shipment excellence across functions and geographies.

This role emphasizes strong stakeholder collaboration, continuous improvement, and proactive upselling opportunities. UAE national with family book preference applies, with inclusive, diverse workplace and support for Emiratization.

Qualifications

• Experience in customer service, logistics, supply chain, or related field.
• Strong customer focus and commitment to delivering exceptional service.
• Ability to manage multiple priorities in a dynamic and fast-paced environment.
• Strong ownership and accountability.
• Effective stakeholder management and collaboration skills.
• Continuous improvement mindset with a focus on operational excellence.
• Strong problem-solving and decision-making capabilities.

Responsibilities

• Onboard new customers onto Maersk processes and digital platforms.
• Serve as primary contact for assigned customers with timely, proactive communication.
• Align customer requirements with stakeholders and translate into effective procedures and solutions.
• Execute activities per agreed SOPs/IOPs.
• Coordinate end-to-end shipment cycles across functions and geographies.
• Collaborate with Global CX Consultant to ensure consistent CX across locations.
• Manage routine exceptions and drive resolution through the Maersk network.
• Identify and implement process improvements for CX and efficiency.
• Identify upselling and cross-selling opportunities.
• Support contract fulfilment via regular customer check-ins with Sales and Product.
• Promote digital and self-service adoption to improve outcomes.

Skills

Customer service

Logistics

Stakeholder management

Problem solving

Continuous improvement

Communication skills

Job description

Maersk in UAE seeks a Customer Experience Consultant to deliver exceptional service for designated KC/EC/SC accounts. You will onboard customers, coordinate requirements, and drive end-to-end shipment excellence across functions and geographies.

This role emphasizes strong stakeholder collaboration, continuous improvement, and proactive upselling opportunities. UAE national with family book preference applies, with inclusive, diverse workplace and support for Emiratization.