Customer Experience Consultant

Maersk Group; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Maersk is seeking a Customer Experience Consultant in the UAE, Dubai to deliver exceptional service for designated enterprise accounts. You will onboard customers, coordinate requirements, and translate them into effective SOPs and service solutions across geographies.

You will act as the primary contact, drive operational excellence, support upselling opportunities, and promote digital self-service tools to enhance customer outcomes and retention.

Qualifications

• Experience in customer service or logistics or a related field.
• Strong customer focus with a commitment to service excellence.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and collaboration with internal and external stakeholders.

Responsibilities

• Onboard new customers onto Maersk standard processes and digital platforms.
• Serve as the primary point of contact for designated customers with timely updates.
• Coordinate customer requirements with stakeholders and translate into SOPs and service solutions.
• Execute transactional and operational activities per customer SOPs and IOPs.
• Orchestrate end-to-end shipment cycles across functions and geographies.
• Collaborate with the Global CX Consultant network to ensure consistency.
• Manage routine operational exceptions and drive resolution via Maersk network.
• Identify opportunities to improve processes and customer experience.
• Spot opportunities for upselling and cross-selling Maersk products.
• Support contract fulfilment through regular customer check-ins with Sales and Product teams.
• Promote adoption of digital and self-service solutions to improve outcomes.

Skills

Customer service

Logistics

Stakeholder management

Communication

Problem solving

Job description

Maersk is seeking a Customer Experience Consultant in the UAE, Dubai to deliver exceptional service for designated enterprise accounts. You will onboard customers, coordinate requirements, and translate them into effective SOPs and service solutions across geographies.

You will act as the primary contact, drive operational excellence, support upselling opportunities, and promote digital self-service tools to enhance customer outcomes and retention.