Global Client Support & Onboarding Specialist (German)

Bitcoin Suisse AG; Abu Dhabi; Sur place; AED 90 000 - 150 000; Plein temps

Résumé du poste

Bitcoin Suisse AG is seeking a proactive Relation Management Support Specialist to join our Client Management team. You will manage support requests from existing and prospective clients, focusing on German-speaking clients, across ticketing, email, phone and chat channels.

You’ll resolve inquiries directly when possible and coordinate with internal teams to ensure efficient resolution, maintaining a high standard of client experience for an international client base.

Qualifications

• Fluency in German and English is mandatory.
• Proven experience in Customer Support/Service.
• Experience with ticketing systems and CRM tools.

Responsabilités

• Serve as the primary contact for client and prospect inquiries via ticketing systems, email, phone and chat.
• Manage and prioritize support tickets per SLAs and response times.
• Resolve inquiries related to onboarding and platform functionality.
• Escalate complex issues to internal teams and ensure timely follow-up.
• Maintain professional communication throughout the support process.
• Collaborate with Account Management, Compliance, Operations, Trading and Product teams.
• Support onboarding by coordinating documentation and processes.
• Identify recurring issues and suggest improvements.
• Maintain records of client interactions and support activities.

Connaissances

German language

English language

Customer service

CRM familiarity

Communication

Outils

Ticketing system

CRM platforms

Knowledge base

Description du poste

Bitcoin Suisse AG is seeking a proactive Relation Management Support Specialist to join our Client Management team. You will manage support requests from existing and prospective clients, focusing on German-speaking clients, across ticketing, email, phone and chat channels.

You’ll resolve inquiries directly when possible and coordinate with internal teams to ensure efficient resolution, maintaining a high standard of client experience for an international client base.