General Manager, GCC | Dubai, UAE

Taptap Send; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

An established industry player is seeking a General Manager for the GCC region to lead market expansion and build strong partnerships. This high-impact role requires a strategic vision and hands-on execution to establish the company as a leader in remittances. You will manage regulatory relationships, operational setups, and drive profitability while fostering a mission-driven culture. If you thrive in fast-paced environments and are passionate about fintech for good, this opportunity is perfect for you. Join a diverse team dedicated to making a real difference in people's lives while enjoying a dynamic startup atmosphere.

Qualifications

• 7-15 years in a high-growth technology or fintech environment.
• Proven ability to build relationships with financial institutions.

Responsibilities

• Develop and execute market expansion strategy across the GCC.
• Oversee regulatory engagement and ensure compliance.

Skills

Stakeholder Management

Analytical Skills

Entrepreneurial Mindset

Data-Driven Decision Making

Relationship Building

Education

Bachelor's Degree

Advanced Degree

Tools

Excel

Google Sheets

SQL

Python

R

Job description

Our Mission
Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.

The Team
Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).
Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well.
Driven by mission, guided by values (see below) - in deed, not just word.
Team as global as the mission, >30 languages from 25 countries (i.e., if you're interested in learning to make Chicken Moambe, we're the place).

About Us
Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman's words or TechCrunch article.

Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Taptap Send allows immigrants to send money home instantly and with no fee*, saving money in the process. With a formal market size of >700B alone, we've got a lot more saving to do for our users.

*We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF).

Our Investors
Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels.

The Role
As the General Manager, GCC, you will be responsible for launching and expanding Taptap Send's presence in key sending and receiving markets across the GCC. This is a high-impact leadership role, requiring strategic vision, hands-on execution, and an entrepreneurial mindset.

You will oversee market expansion, regulatory engagement, partnerships, and operational setup-owning every aspect of launching new sending and receiving markets in the region. With P&L ownership, you will be accountable for achieving ambitious growth and profitability targets.

As the "face" of Taptap Send in the GCC, you will build strong relationships with regulators, financial institutions, commercial partners, and internal stakeholders to establish Taptap Send as the leading remittance provider in the region. You will report to the Head of Middle East & North Africa and play a key role in driving strategic initiatives across multiple markets.

Key Responsibilities

• Develop & Execute Market Expansion Strategy: Define a vision and execution plan for launching and scaling sending and receiving markets across the GCC.
• Regulatory Engagement: Establish strong working relationships with regulators and ensure compliance with local remittance laws and licensing requirements.
• Foster Strategic Partnerships: Identify and negotiate partnerships with banks, financial institutions, payment processors, and other key players to enable Taptap Send's market entry and expansion.
• Operational Execution: Oversee the setup of financial infrastructure, working closely with internal teams to ensure seamless execution.
• Monitor & Optimize Market Performance: Track key operational and financial metrics to ensure efficiency and continuous improvement.
• Collaborate Cross-Functionally: Work closely with product, compliance, finance, legal, and marketing teams to execute strategic initiatives.
• Represent Taptap Send Externally: Serve as the primary spokesperson for the GCC region in regulatory discussions, industry events, and partner meetings.

What We're Looking For

• Experience: 7-15 years in a high-growth technology or fintech environment, ideally in a leadership role focused on expansion, partnerships, and regulatory engagement.
• Stakeholder Management: Proven ability to build strong relationships with regulators, financial institutions, and commercial partners.
• Entrepreneurial Mindset: "Own it" mentality-able to execute both at a strategic level and in the trenches.
• Analytical & Data-Driven: Strong ability to leverage data to drive decision-making; proficiency in Excel/Google Sheets required. SQL, Python, or R is a plus.
• Regional Knowledge: Deep understanding of the GCC regulatory landscape, financial ecosystem, and remittance market dynamics.
• Fluent in English & Arabic (essential).
• Availability to Travel across GCC markets periodically and on an ad-hoc basis.
• Education: Bachelor's or advanced degree.

Who You Are

• Outgoing & Relationship-Oriented - You enjoy engaging with people, building trust, and fostering meaningful connections.
• Execution-Oriented - You thrive in a fast-paced environment, turning ideas into impact.
• Mission-Driven - Passionate about fintech-for-good and making a real difference in people's lives.
• Highly Organized - Able to manage multiple priorities efficiently in a dynamic startup setting.
• Resilient & Gritty - You push through challenges and find creative solutions to complex problems.

Taptap Values
Impact first, Team next, Accept reality, Propose solutions, Win with grit, Be proactively candid, with yourself and others, Love the particular, Own it, Create positive energy, Maybe, even have fun.

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.