General Manager Freight Forwarding & Warehousing

MCM Global Recruitment; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

MCM Global Recruitment is assisting a growing Dubai-based 3PL provider to recruit a hands-on General Manager for Freight Forwarding & Warehousing. The role focuses on strengthening the warehousing division, implementing robust processes, and driving growth across operations.

The ideal candidate will have leadership experience in a similar scale organization (80–250 staff, $10–30M turnover), and a proven ability to implement WMS and ERP systems while building high-performing teams.

Qualifications

• Experience as a General Manager or senior operations leader in a 3PL or freight forwarding company.
• Experience in a company with 80–250 employees and $10–30M turnover.
• Hands-on track record of building teams and establishing new operations.

Responsibilities

• Provide full P&L and strategic leadership for the company.
• Oversee warehousing, freight forwarding, customs, and cargo handling operations.
• Lead selection, implementation, and optimization of WMS and ERP systems.
• Build, mentor and lead a high-performing team with accountability.
• Establish SOPs to support scalable growth.
• Manage key client relationships and ensure service excellence.

Skills

P&L leadership

Warehousing management

Team leadership

WMS implementation

ERP integration

Tools

WMS

ERP systems

Job description

General Manager - Freight Forwarding & Warehousing

Job Title: General Manager - Freight Forwarding & Warehousing

Location: Dubai

About the Company

A dynamic and growing 3PL provider offering comprehensive logistics solutions, including warehousing, freight forwarding, customs clearance, and handling DG and general cargo.

About the Role

We are seeking a hands‑on General Manager to lead our operations. This is a pivotal role for a leader who has experience in a similarly scaled organization (80‑250 staff, $10‑30M annual turnover) and thrives in building and optimizing systems from the ground up. The primary focus will be on strengthening our warehousing division, implementing robust processes, and driving growth.

Key Responsibilities

• Provide full P&L and strategic leadership for the company.
• Oversee and optimize all operations: warehousing, freight forwarding, customs, and cargo handling.
• Lead the implementation, integration, and optimization of a Warehouse Management System (WMS) and ERP system.
• Build, mentor, and lead a high‑performing team, fostering a culture of excellence and accountability.
• Establish new operations and standard operating procedures (SOPs) to support scalable growth.
• Manage key client relationships and ensure the delivery of exceptional service.

The Ideal Candidate

• Proven experience as a General Manager or senior operational leader within a 3PL or freight forwarding company.
• Must have experience in a company of comparable scale (80‑250 employees, $10‑30M turnover).
• A demonstrated track record of building teams, managing large groups of people, and establishing new operations from the ground up.
• Hands‑on experience in selecting, implementing, and working with WMS and ERP systems.
• Strong background in warehouse and logistics management, with a focus on process improvement.

Important Note

We are specifically seeking candidates who have grown within small to mid‑sized organizations. This role is not suited for individuals who have only worked in large, multinational corporations where established systems and structures were already in place. We value entrepreneurial spirit and hands‑on system implementation experience.