General Manager FMCG

RICKYS RESTAURANT; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading company in Dubai, with a strong presence in trading and hospitality, is searching for a General Manager – Business & Operations. This vital role entails overseeing diverse operations, implementing strategies for growth, and managing a multi-domain portfolio. Ideal candidates will have substantial experience in leadership, eCommerce management, and hospitality operational excellence, along with a robust educational background in business-related fields.

Benefits

Competitive salary and performance-based incentives

Annual leave and standard UAE employment benefits

Opportunity to lead and scale a multi-sector startup environment

Qualifications

• 8–10 years of relevant experience in general management and operations.
• Hands-on experience in managing startup eCommerce platforms.
• Strong experience across multi-business operations (FMCG, F&B, Digital).

Responsibilities

• Oversee overall business operations across trading, eCommerce and restaurant unit.
• Lead P&L, budgeting, cost control, and financial reporting.
• Supervise daily restaurant operations and customer service standards.

Skills

Leadership

Business Acumen

Communication

Problem Solving

Negotiation

Education

Bachelor’s/Master’s degree in Business Administration

Supply Chain

eCommerce

Job description

Job Title: General Manager – Business & Operations

Location: Dubai, UAE

Company: Kamal Luthra General Trading LLC & Ricky’s Restaurant

Reporting To: Founder/Managing Director

Type: Full-Time

Role Overview:

We are seeking a dynamic and experienced General Manager – Business & Operations to oversee and drive

the day-to-day operations of our trading division, E-Commerce startup , and hospitality

business (Ricky’s Restaurant) and the FMCG trade. The ideal candidate will possess hands-on leadership skills, business acumen, and a strategic mindset to lead a multi-domain portfolio in a fast-paced startup environment.

Key Responsibilities:

Business Operations

• Oversee overall business operations across trading, eCommerce, and restaurant unit and FMCG division.

• Ensure process efficiency, SOP development, and adherence across departments.

• Lead P&L, budgeting, cost control, and financial reporting with the accounts team.

• Implement scalable systems to support growth in operations and revenue.

• Franchising knowledge for hospitality.

eCommerce Marketplace

• Strategize and manage the eCommerce platform as a startup – from development to scaling.

• Develop category-wise product expansion strategies and vendor onboarding processes.

• Ensure platform readiness, user experience optimization, and seller support systems.

• Coordinate with marketing, tech, and customer service to maintain seamless operations.

• Work closely with marketplace sellers and internal teams to improve product availability and sales.

• Define sales strategies for both B2B (trading) and B2C (eCommerce + Restaurant and FMCG division).

• Drive revenue growth by identifying new business opportunities and partnerships.

• Achieve monthly and quarterly sales targets across all business verticals.

• Evaluate pricing strategies, market positioning, and promotional activities.

Hospitality Management (Ricky’s Restaurant)

• Supervise daily restaurant operations and customer service standards.

• Oversee kitchen, service, and supply chain management with the Chef and Manager.

• Plan menu engineering, food costing, promotions, and events with the F&B team.

• Lead, mentor, and develop department heads across all business units.

• Hire and train senior/mid-level management as required.

• Monitor KPIs, performance evaluations, and employee productivity.

Qualifications:

• Bachelor’s/Master’s degree in Business Administration, Supply Chain, eCommerce, or related fields.

• 8–10 years of relevant experience in general management, operations, or senior leadership roles.

• Must have hands-on experience managing startup eCommerce platforms with a deep

understanding of online sales channels, product/category expansion, vendor onboarding, and

platform management.

• Strong experience in multi-business operations (FMCG/Trading + F&B + Digital).

• Proven leadership skills with the ability to work across cross-functional teams.

• Excellent negotiation, problem-solving, and communication skills.

• Must hold a valid UAE or GCC driver’s license.

• Competitive salary and performance-based incentives.

• Opportunity to lead and scale a multi-sector startup environment.

• Autonomy to build and develop business units with founder support.

• Annual leave, visa, and standard UAE employment benefits.

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