General Manager (Digital Agency)

GTECH Information Technology; Dubai; On-site; AED 300,000 - 450,000; Full time

Job summary

A leading digital consultancy in Dubai is seeking a General Manager (Head of Operations) to manage day-to-day operations. This pivotal role will focus on optimizing project delivery and driving strategic initiatives, with a clear career trajectory toward the Chief Operating Officer position, enhancing operational excellence in a fast-paced environment. Collaborative leadership, client management, and expertise in digital agency operations are essential.

Benefits

Flexible work structure

Exposure across technology and operations

Direct interaction with company founder

Qualifications

• 7–10 years of progressive leadership experience in digital/web/IT agency operations.
• Proven ability to lead 30+ person teams across diverse digital departments.
• Strong understanding of agency delivery cycles.

Responsibilities

• Oversee all departments, streamlining workflows and ensuring operational KPIs.
• Act as a senior stakeholder in project escalations and strategic client meetings.
• Translate quarterly company strategy into actionable OKRs.

Skills

Leadership

Client Management

Conflict Resolution

Education

Bachelor’s in Business, Operations, or Technology

MBA

Tools

Asana

Zoho

Job description

GTECH is a UAE-based digital consultancy with over 16+ years of proven success delivering high-impact web and mobile platforms, SEO and digital marketing, and cutting-edge event technologies. We work across government, enterprise, and semi-government sectors—offering solutions that range from scalable CMS platforms and interactive RSVP / ticketing systems to immersive AR / VR experiences and performance-driven digital campaigns.

With a 40+ member hybrid team across design, development, SEO, PPC, and client servicing, we combine technical depth with strategic agility to meet the unique needs of fast-paced projects and complex stakeholder environments.

Where We’re Headed

As GTECH enters its next phase, we are actively investing in :

• Expansion into Saudi Arabia, focusing on immersive experiences, digital ticketing, and IT infrastructure for large-scale events.
• Vertical specialization, including digital transformation for education, culture, and sustainability sectors.
• AI-powered solutions in content management, SEO automation, and smart event systems.
• Building internal product IPs that complement our service offerings and generate recurring revenue streams.

This role is being created to help us operationalize that vision, free up the Director from daily execution, and build a scalable structure for future growth.

Role Overview

The General Manager (Head of Operations) will assume day-to-day control over project delivery, internal processes, people management, and cross-functional alignment. The role covers 70–80% of the Managing Director’s current operational workload, allowing leadership to focus on strategic growth, innovation, and international expansion.

This is a hands-on leadership role requiring experience in running a digital or technology agency in the UAE with 30+ employees across development, design, client success, and marketing teams.

Note : This role has a clear career trajectory toward Chief Operating Officer (COO) based on demonstrated execution, leadership maturity, and contribution to the company’s scale and profitability.

Key Responsibilities

1. Operational Management

• Oversee all departments including project management, web / app development, UI / UX, QA, marketing, and admin.
• Streamline workflows using tools like Asana and Zoho; enforce SOPs and delivery playbooks.
• Own operational KPIs related to delivery timelines, quality, client satisfaction, and utilization.
• Manage, coach, and grow a team of 40+ with an emphasis on ownership, speed, and cross-functional collaboration.
• Run performance appraisals, develop internal career growth plans, and ensure consistent team motivation.

3. Client & Account Oversight

• Act as a senior stakeholder in project escalations and strategic client meetings.
• Drive delivery excellence on high-value accounts, ensuring timelines, quality, and communication are upheld.
• Manage operating budgets, vendor contracts, and project profitability.
• Collaborate with the finance team to track margins, cost-saving initiatives, and resource allocation efficiency.

5. Strategic Implementation

• Translate quarterly company strategy into actionable OKRs and weekly execution plans.
• Provide monthly reporting to the Director on operational health, risks, and performance metrics.

Requirements

• 7–10 years of progressive leadership experience in digital / web / IT agency operations, at least 2 years in the UAE .
• Proven ability to lead 30+ person teams across diverse digital departments.
• Strong understanding of agency delivery cycles : wireframing, design, development, QA, UAT, and go-live.
• Experience with project management, performance tracking, and operational process design.
• Strong client management, communication, and conflict-resolution skills.
• Bachelor’s in Business, Operations, or Technology. MBA is a plus.
• Familiarity with government / semi-government procurement, contracting, and RFP processes.
• Background in scaling operations across multiple business units or geographies.

Why Join Us

• Work directly with a founder who values clarity, execution, and innovation
• Get exposure across technology, operations, strategy, and scaling systems
• Opportunity to grow
• Flexible work structure with results-driven performance culture
• Be part of a company that delivers impact for global brands and government projects

And this is what you can expect from us

An inexhaustible and motivated agency! A lot is possible. We think and act out of the box. We expect you to speak out. That you feel you can bring your ideas to the table. Everything is in the interest of our clients. Your colleagues will do the same so that you will learn a lot from us. There are a lot of opportunities to develop yourself. There is also room for relaxation.