General Manager Business & Operations

RICKYS RESTAURANT; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading company in Dubai seeks a dynamic General Manager to oversee and drive business operations for their trading division, eCommerce startup, and hospitality business. The role demands strategic leadership to ensure growth, efficiency, and high standards in customer service across multiple sectors. Ideal candidates will possess extensive experience, a relevant degree, and strong leadership skills to lead a multi-domain portfolio in a fast-paced startup environment.

Benefits

Annual leave

Visa and standard UAE employment benefits

Performance-based incentives

Opportunity to lead a multi-sector startup

Qualifications

• 8–10 years of experience in general management or senior leadership roles.
• Hands-on experience managing startup eCommerce platforms.
• Strong experience in multi-business operations (Trading + F&B + Digital).

Responsibilities

• Oversee overall business operations across trading, eCommerce, and restaurant.
• Define sales strategies for B2B and B2C operations.
• Supervise daily restaurant operations and customer service standards.

Skills

Leadership

Problem Solving

Negotiation

Communication

Education

Bachelor’s/Master’s degree in Business Administration

Job description

Job Title: General Manager – Business & Operations

Location: Dubai, UAE

Company: Kamal Luthra General Trading LLC & Ricky’s Restaurant

Reporting To: Founder/Managing Director

Type: Full-Time

Role Overview:

We are seeking a dynamic and experienced General Manager – Business & Operations to oversee and drive

the day-to-day operations of our trading division, eCommerce startup , and hospitality

business (Ricky’s Restaurant). The ideal candidate will possess hands-on leadership skills, business acumen,

and a strategic mindset to lead a multi-domain portfolio in a fast-paced startup environment.

Key Responsibilities:

Business Operations

• Oversee overall business operations across trading, eCommerce, and restaurant unit.

• Ensure process efficiency, SOP development, and adherence across departments.

• Lead P&L, budgeting, cost control, and financial reporting with the accounts team.

• Implement scalable systems to support growth in operations and revenue.

• Franchising knowledge for hospitality.

eCommerce Marketplace

• Strategize and manage the eCommerce platform as a startup – from development to scaling.

• Develop category-wise product expansion strategies and vendor onboarding processes.

• Ensure platform readiness, user experience optimization, and seller support systems.

• Coordinate with marketing, tech, and customer service to maintain seamless operations.

• Work closely with marketplace sellers and internal teams to improve product availability and sales.

• Define sales strategies for both B2B (trading) and B2C (eCommerce + Restaurant).

• Drive revenue growth by identifying new business opportunities and partnerships.

• Achieve monthly and quarterly sales targets across all business verticals.

• Evaluate pricing strategies, market positioning, and promotional activities.

Hospitality Management (Ricky’s Restaurant)

• Supervise daily restaurant operations and customer service standards.

• Oversee kitchen, service, and supply chain management with the Chef and Manager.

• Plan menu engineering, food costing, promotions, and events with the F&B team.

Team Management

• Lead, mentor, and develop department heads across all business units.

• Hire and train senior/mid-level management as required.

• Monitor KPIs, performance evaluations, and employee productivity.

Qualifications:

• Bachelor’s/Master’s degree in Business Administration, Supply Chain, eCommerce, or related fields.

• 8–10 years of relevant experience in general management, operations, or senior leadership roles.

• Must have hands-on experience managing startup eCommerce platforms with a deep

understanding of online sales channels, product/category expansion, vendor onboarding, and

platform management.

• Strong experience in multi-business operations (FMCG/Trading + F&B + Digital).

• Proven leadership skills with the ability to work across cross-functional teams.

• Excellent negotiation, problem-solving, and communication skills.

• Must hold a valid UAE or GCC driver’s license.

• Competitive salary and performance-based incentives.

• Opportunity to lead and scale a multi-sector startup environment.

• Autonomy to build and develop business units with founder support.

• Annual leave, visa, and standard UAE employment benefits.

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