General Manager

SERCO Limited; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is looking for a seasoned Facilities Management professional to lead and manage a diverse team in delivering high-quality services across various sectors. This role involves overseeing the performance of a multiservice contract, ensuring compliance with statutory requirements, and driving operational excellence through innovative strategies. The ideal candidate will have extensive experience in managing large properties, exceptional leadership skills, and a commitment to customer service. Join this dynamic environment where your expertise will contribute to the success and longevity of client relationships.

Qualifications

• 10+ years of experience in Facilities Management with proven leadership skills.
• In-depth knowledge of asset management and ISO 55001 standards.

Responsibilities

• Oversee delivery and performance of multiservice IFM contracts.
• Drive transformation programs for service delivery contracts.

Skills

Leadership Skills

Customer Service Excellence

Interpersonal Skills

Continuous Improvement

Education

Degree in Facilities Management

Related Qualification

Tools

CAFM Systems (FSI Concept Evolution, IBM Maximo, Tririga)

Job description

• Report to the Citizen Services & Defense Operations Director, managing stakeholder relationships across a wide range of client representatives.
• Oversee the overall delivery and performance of a multiservice IFM contract, including Estates Management, Support Services, and Soft Services.
• Drive and deliver transformation programs for second-generation IFM service delivery contracts.
• Ensure the implementation of integrated asset management technology platforms, delivered on time and fully functional as per contract commitments.
• Manage Serco’s Subject Matter Experts (SMEs) and their appointed specialist providers.
• Lead “Operational Excellence” initiatives by adopting and implementing LEAN strategies and processes.

We’re seeking a candidate with:

• Knowledge of both international and local (UAE) statutory and legislated requirements for managing large properties.
• Experience in delivering customer/client excellence in high-profile and executive facilities.
• Proven leadership skills with the ability to develop close working relationships with clients, ensuring mutual success and contract longevity.
• A strong commitment to continuous improvement processes and exceptional customer service.
• Excellent interpersonal skills and proven ability to effectively communicate with all levels of management, employees, customers, contractors, and stakeholders.

Desired Candidate Profile:

• Minimum of 10 years of experience managing within a Facilities Management (FM) environment.
• At least 5 years of experience managing multi-disciplined people managers, including support functions (e.g., finance, procurement).
• Proven ability to lead a diverse, multi-cultured, multi-disciplined workforce to achieve high-quality service delivery.
• In-depth knowledge of asset management, including delivery of ISO 55001 standards.
• Extensive experience with CAFM systems such as FSI Concept Evolution, IBM Maximo, or Tririga.
• Demonstrated ability to deliver digital asset management strategies.
• Financial management expertise, with a proven ability to control and meet budget objectives.
• Degree in Facilities Management or a related qualification.