General Manager

GTECH Information Technology; Dubai; On-site; AED 180,000 - 250,000; Full time

Job summary

GTECH Information Technology recherche un General Manager (Head of Operations) pour diriger les opérations quotidiennes et relayer les responsabilités du Directeur. Ce rôle stratégique inclut la gestion des équipes et la supervision de la qualité des projets, tout en soutenant l'expansion et l'innovation de l'entreprise. Les candidats doivent avoir une expérience significative dans des agences numériques et être prêts à contribuer à la croissance de l'entreprise.

Qualifications

• 7-10 ans d'expérience en leadership dans des opérations d'agence numériques.
• Expérience de gestion d'équipes de 30+ personnes.
• Compréhension des cycles de livraison d'agence.

Responsibilities

• Gestion de l'ensemble des départements, supervision de la livraison de projets.
• Assurer l'excellence de la livraison pour des comptes clients clés.
• Traduire la stratégie d'entreprise en OKRs et plans d'exécution.

Skills

Operational Management

Client Management

Team Leadership

Conflict Resolution

Communication

Education

Bachelor's in Business, Operations, or Technology

MBA (plus)

Tools

Asana

Zoho

Job description

As GTECH enters its next phase, we are actively investing in:

Expansion into Saudi Arabia, focusing on immersive experiences, digital ticketing, and IT infrastructure for large-scale events.

Vertical specialization, including digital transformation for education, culture, and sustainability sectors.

AI-powered solutions in content management, SEO automation, and smart event systems.

Building internal product IPs that complement our service offerings and generate recurring revenue streams.

This role is being created to help us operationalize that vision, free up the Director from daily execution, and build a scalable structure for future growth.

Role Overview

The General Manager (Head of Operations) will assume day-to-day control over project delivery, internal processes, people management, and cross-functional alignment. The role covers 70 80% of the Managing Director s current operational workload, allowing leadership to focus on strategic growth, innovation, and international expansion.

This is a hands-on leadership role requiring experience in running a digital or technology agency in the UAE with 30+ employees across development, design, client success, and marketing teams.

Note: This role has a clear career trajectory toward Chief Operating Officer (COO) based on demonstrated execution, leadership maturity, and contribution to the company s scale and profitability.

Key Responsibilities

1. Operational Management

• Oversee all departments including project management, web/app development, UI/UX, QA, marketing, and admin.
• Streamline workflows using tools like Asana and Zoho; enforce SOPs and delivery playbooks.
• Own operational KPIs related to delivery timelines, quality, client satisfaction, and utilization.
• Manage, coach, and grow a team of 40+ with an emphasis on ownership, speed, and cross-functional collaboration.
• Run performance appraisals, develop internal career growth plans, and ensure consistent team motivation.

3. Client & Account Oversight

• Act as a senior stakeholder in project escalations and strategic client meetings.
• Drive delivery excellence on high-value accounts, ensuring timelines, quality, and communication are upheld.
• Manage operating budgets, vendor contracts, and project profitability.
• Collaborate with the finance team to track margins, cost-saving initiatives, and resource allocation efficiency.

5. Strategic Implementation

• Translate quarterly company strategy into actionable OKRs and weekly execution plans.
• Provide monthly reporting to the Director on operational health, risks, and performance metrics.
• 7 10 years of progressive leadership experiencein digital/web/IT agency operations,at least 2 years in the UAE.
• Proven ability to lead30+ person teamsacross diverse digital departments.
• Strong understanding of agency delivery cycles: wireframing, design, development, QA, UAT, and go-live.
• Experience with project management, performance tracking, and operational process design.
• Strong client management, communication, and conflict-resolution skills.
• Bachelor s in Business, Operations, or Technology. MBA is a plus.
• Familiarity with government/semi-government procurement, contracting, and RFP processes.
• Background in scaling operations across multiple business units or geographies.

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