General Manager

SupportFinity™; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading solutions provider in Dubai is seeking a General Manager to lead their core commercial and technical departments. You will oversee retail strategy, drive sales performance, and ensure operational efficiency while maintaining customer satisfaction. The ideal candidate has proven leadership experience and a strategic mindset to enhance growth and service excellence. This position offers a crucial role in shaping the company's direction and performance.

Qualifications

• Proven experience in a senior leadership role within a retail or operations environment.
• Strong understanding of operational excellence and strategic business planning.
• Ability to drive performance and customer satisfaction across departments.

Responsibilities

• Oversee retail strategy and sales performance.
• Lead daily operations across production facilities.
• Align functions under a cohesive strategic roadmap.
• Ensure end-to-end customer satisfaction.

Skills

Leadership

Strategic Planning

Operational Efficiency

Sales Performance

Cross-Functional Collaboration

Tools

ERP (Odoo or similar)

Job description

Overview

Oversees: Retail Sales, Engineering & Planning, & Operations.

About the Company

A leading provider of innovative wall, door, and closet solutions, setting new benchmarks in quality, design, and craftsmanship. With in-house manufacturing, a robust regional retail network, and a focus on operational excellence, the company is committed to transforming interiors through functional and aesthetic innovation

Job Purpose

The General Manager (GM) is responsible for leading the strategic and operational direction of the organization\'s core commercial and technical departments: Retail Sales, Engineering & Planning, and Production & Operations. This role ensures seamless collaboration between customer-facing and backend functions to drive growth, operational efficiency, customer satisfaction, and profitability.

• Oversee the retail strategy, including showroom operations, sales planning, and territory expansion.
• Drive retail sales performance through goal setting, team development, and customer experience excellence.
• Collaborate with marketing on campaigns, promotions, and product positioning to boost conversion and brand visibility.
• Ensure design and engineering teams deliver precise, buildable, and timely solutions aligned with customer requirements.
• Lead the planning function to streamline project workflows from sales to production.
• Oversee approval processes for technical drawings, material selections, and value engineering initiatives.

Operations Management

• Lead daily operations across production facilities, ensuring timely fulfilment of customer orders.
• Implement Lean manufacturing and continuous improvement strategies to reduce waste and enhance outputs.

Strategic Business Planning

• Align retail, engineering, and operations functions under a cohesive strategic roadmap.
• Lead the budgeting and forecasting cycle for the departments under purview.
• Monitor market trends, competitor activities, and technology evolution to inform strategic decision.

Team Leadership & Cross-Functional Collaboration

• Build and lead a high-performance leadership team across commercial and technical departments.
• Promote collaboration between sales, design, and production for an integrated customer journey.
• Ensure workforce planning, capability building, and succession strategies are in place.

Customer-Centric Delivery

• Ensure end-to-end customer satisfaction from showroom experience to final installation.
• Develop service excellence programs and lead root-cause resolution of operational escalation.
• Establish and maintain SLA frameworks to ensure transparency and accountability across the team.

Governance, Compliance & Reporting

• Monitor departmental performance and present regular updates to the CEO and Board.
• Ensure compliance with health, safety, environmental, and quality standards.
• Lead internal audits and implement corrective actions as required.
• End-to-end retail operations and B2C strategy.
• Project engineering, planning, and design integration.
• Manufacturing operations and production workflow.
• ERP (Odoo or similar) and data-driven operations management.
• Budgeting, financial planning, and commercial control.
• Cross-functional leadership and stakeholder management.

About the company