General Manager

Andersen in the United Arab Emirates; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A reputed retail company in Dubai is seeking a General Manager to oversee multiple showrooms across the UAE. The role includes driving operational excellence, enhancing customer experience, and achieving sales targets. Candidates should have a minimum of 10 years in retail, with 5 years in leadership, and possess strong financial acumen. The position emphasizes teamwork, strategic leadership, and a passion for customer satisfaction.

Qualifications

• Minimum 10 years of retail experience, with 5+ years in a leadership role.
• Proven track record exceeding sales and operational targets.
• Strong financial acumen with P&L experience.

Responsibilities

• Oversee daily operations ensuring consistency and efficiency.
• Lead, train, and motivate showroom managers.
• Ensure exceptional customer service standards are maintained.

Skills

Leadership

Sales-driven execution

Operational excellence

Customer experience enhancement

Inventory control

Education

Bachelor’s degree in Business Administration or related discipline

MBA preferred

Tools

Retail systems/ERP

Microsoft Office Suite

Job description

Employment Type: Full-Time

Position Summary:

Andersen is hiring on behalf of a reputed client in the UAE's retail furniture sector for the position of General Manager. This is a pivotal leadership role overseeing 8–10 retail showrooms across the UAE. The ideal candidate will bring a wealth of experience in multi-store operations, strategic leadership, and sales-driven execution. The General Manager will be responsible for delivering consistent operational excellence, enhancing customer experience, and driving profitability in alignment with business goals.

Key Responsibilities:

Operational & Strategic Leadership:

• Oversee daily operations across all showrooms, ensuring consistency, efficiency, and alignment with brand standards.
• Develop and execute strategies to meet business objectives and growth targets defined by senior management.
• Implement SOPs to streamline operations and enhance overall productivity.
• Take full ownership of achieving monthly, quarterly, and annual sales and profitability targets set by the management.
• Monitor sales performance across locations, identify underperforming areas, and implement corrective actions.
• Drive showroom staff to consistently exceed performance KPIs.

Team Management:

• Lead, train, and motivate showroom managers and cross-functional teams.
• Build a performance-oriented culture with clear KPIs, accountability, and recognition.
• Handle staffing, recruitment, and team development initiatives across all stores.

Customer Experience:

• Ensure exceptional customer service standards are maintained across all showrooms.
• Address customer feedback and complaints promptly and professionally.
• Create customer loyalty programs and retention strategies.
• Prepare and manage budgets, control costs, and ensure profitability across all branches.
• Monitor P&L reports, margins, and operational costs in line with business goals.

Marketing & Promotions:

• Collaborate with marketing team to execute showroom-level promotions, seasonal campaigns, and brand visibility initiatives.
• Support digital and in-store marketing strategies to increase footfall and conversions.

Inventory & Supply Chain:

• Supervise inventory control, ordering cycles, and stock optimization across showrooms.
• Liaise with suppliers, logistics partners, and warehouse teams to ensure timely delivery and availability of products.

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Retail Management, or a related discipline (MBA preferred)
• Minimum 10 years of retail experience, with at least 5 years in a leadership role managing multiple store locations.
• Proven track record of consistently achieving or exceeding sales and operational targets.
• Strong financial and business acumen with P&L experience.
• Familiarity with the UAE retail market and consumer behaviour.
• Excellent leadership, analytical, and communication skills.

Preferred Skills:

• Goal-oriented with a strong sense of ownership and accountability.
• Proficiency in retail systems/ERP and Microsoft Office Suite.
• Strong team-building and negotiation abilities.
• Multilingual (English required; Arabic a plus).
• Understanding of visual merchandising and retail trends.

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