Fujairah - Operations Executive, Port Agency

We have an exciting opportunity to join Inchcape Shipping Services.

With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partners connect to a smoother, smarter ocean.

We empower our people, and our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective we connect the world and see the bigger picture.

The Power of People we rely on the strength of local agent knowledge and relationships.

Progress we adopt new thinking and push for positive change in our industry.

We know what matters. We never stand still. We always reach for more.

#WeAreInchcape

Business Need / Purpose of Role

The Operations Executive - Port Agency reporting to the Operations Manager based out of Fujairah, UAE shall be responsible for achieving and maintaining excellence in the operational activities. The Port Operations Executive plays a critical role in ensuring seamless coordination from the initial client enquiry to final invoicing, guaranteeing excellence in customer service, financial accuracy, and operational efficiency throughout each stage of a vessel's port call. This position requires close collaboration with internal teams, port authorities, and principals, as well as a sharp focus on accuracy, compliance, and proactive communication.

Objectives & Measurement Key Responsibilities

• Manage the complete process from enquiry receipt to submitting final invoices (FDA) to DAC, ensuring 100% accuracy and timely communication.
• Maintain continuous liaison with port operational staff, port authorities, stakeholders, and principals.
• Coordinate with all relevant departments/divisions: ROC, Operations Executives, and Support Desks (Crew & Spares).
• Prepare and deliver accurate enquiries, PDAs, and closed estimates to principals.
• Ensure high levels of customer satisfaction and service quality at all touch points.
• Maintain PDA accuracy within 10% of FDA amounts under normal conditions.
• Ensure Closed Estimates accuracy within 3% of FDA values.
• Review and submit accurate disbursements post-survey, ensuring all related invoices are accounted for.
• Enforce 100% prefunding compliance where applicable, adhering to credit policies, chart of authority, and OKTS guidelines.
• Contribute actively to improving departmental SOPs, communication processes, and policies.
• Support Business Development by identifying cross-sell opportunities during port calls (e.g., ship chandelling, crew services, surveys).
• Foster and maintain positive relationships with principals; resolve disputes and issues promptly.
• Monitor market trends and competitor activities; contribute to strategies mitigating business threats.
• Develop and maintain effective networks with all principals and vendors.
• Report regularly to Assistant Operations Managers and collaborate with Port Operations Executives and Marine Services Managers to ensure seamless operations.

Knowledge, Skills, And Abilities

• Competent user of the Microsoft Office suite including Outlook, Excel, and Word.
• Ability to communicate verbally and in writing in a clear and concise manner.
• Ability to balance multiple tasks, changing priorities & operate within a deadline-oriented environment.
• Good interpersonal relationship skills in managing people/sub-ordinates, planning, organizing.
• Excellent attention to minute details.
• Self-driven, organized, good communication skills.
• Strong planning and coordination skills.
• Strong Problem Solving & Analytical Skills.
• Excellent Time Management Skills.
• Having a global perspective and possess progressive thinking skills.

Education, Qualifications, Certifications, And Licenses

• Relevant degree in Maritime Studies, Business, Logistics, or a related field preferred.
• Minimum of 3-5 years in a marine operations, port agency related role.
• Strong understanding of PDA/FDA processes, invoicing, and compliance regulations.
• Local Middle East Port knowledge would be preferred.

Why Inchcape Shipping Services

We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

In return, we will offer you:

• A place to grow your career - We'll help you set big goals and exceed them.
• Competitive salary package and performance-based bonus scheme.
• Premium medical health insurance coverage.
• Work with talented, committed, and supportive teammates.
• Value Award celebration events.

Plus, much more!

Inchcape Shipping Services is looking for people who are willing to think about the future...and think big. We're looking for people who are ready to take on the most significant challenges of their careers.

If you think that you have the right skills, knowledge, and attitude to join our team, then we invite you to apply to this advert!

#WeAreInchcape

Inchcape Shipping Services is an Equal Employment Opportunity Employer and equality; diversity and inclusion are at the centre of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

Only applications submitted through the ISS Careers website will be acknowledged.