Front Office - Team Leader - Front Desk (Arabic Speaker)

Hala Arjaan By Rotana; Abu Dhabi; On-site; AED 30,000 - 50,000; Full time

Job summary

Join a forward-thinking hotel that values exceptional customer service and teamwork. As a Team Leader at the Front Desk, you will ensure every guest's stay is memorable by leading a dedicated team. Your role will involve providing top-notch service, optimizing revenue through effective communication, and fostering relationships within a multicultural environment. If you thrive in a fast-paced setting and have a passion for hospitality, this is the perfect opportunity to make a significant impact in a dynamic team.

Qualifications

• Degree in hospitality with experience in Front Office Department.
• Excellent written and spoken English communication skills.

Responsibilities

• Provide professional and customer-focused service to guests.
• Supervise Front Desk employees for optimal guest experience.

Skills

Customer Service

Communication Skills

Problem-Solving

Interpersonal Skills

Computer Literacy

Education

Degree in Hospitality

Tools

Opera PMS

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests.

As a Team Leader - Front Desk, you will be responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities will include:

1. Receiving guests in a professional and friendly manner, satisfying their expectations from arrival to departure.
2. Maintaining effective communication with all related departments to ensure smooth service delivery.
3. Monitoring rate levels and occupancy to optimize revenue.
4. Fostering good working relationships with all Front Office staff, especially Front Desk Agents and Guest Services.
5. Supervising Front Desk employees to ensure guests are well taken care of in a professional and friendly manner.
6. Keeping up-to-date with hotel and local services to provide accurate information and respond to guest inquiries.
7. Verifying all cashier closures at shift end for billing accuracy.
8. Ensuring all guest registrations are completed correctly and aligned with Opera PMS guest information.

Skills, Education, Qualifications & Experiences

Ideally, you should hold a degree in hospitality and have previous experience in the Front Office Department within a hotel. Excellent written and spoken English communication skills are essential, along with proficiency in an additional language, strong interpersonal skills, and problem-solving abilities. Computer literacy and experience with Opera are advantageous.

Knowledge & Competencies

The ideal candidate will be customer-driven, proactive, and personable with an outgoing, charismatic, and approachable demeanor. You should work well under pressure in a fast-paced environment and be a great team player, comfortable working with a multicultural team and diverse guests. Additional competencies include:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results