Front Office Team Leader

Minor Hotels; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A contemporary hotel brand in Dubai is seeking a Front Office Team Leader to deliver outstanding customer service and ensure guest satisfaction. The ideal candidate will have a degree in hospitality management, at least two years of experience in a front office role, and excellent communication skills. This position emphasizes proactive engagement with guests to create memorable experiences.

Qualifications

• Minimum two years' experience in Front Office, preferably in a leadership role.
• Experience fostering collaboration in diverse, multicultural teams preferred.

Responsibilities

• Provide professional and customer focused service to guests.
• Anticipate guest needs and handle inquiries attentively.
• Take personal responsibility for guest satisfaction.

Skills

Good English communication skills

Customer driven

Proactive

Excellent grooming standards

Education

Degree in hospitality management or related field

Job description

Company Description

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AvaniI Hotels & Resorts provides the right space for guests who value the details that matter.

Job Description

As a Front Office Team Leader you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

Qualifications

• Should be holding a degree in hospitality management and/or related field
• Minimum two (2) years' experience in Front Office, preferably with demonstrated leadership skills
• Good English communication skills, additional languages would be an advantage
• customer driven and extremely proactive
• Personable and with excellent grooming standards
• Experience fostering collaboration in diverse, multicultural teams preferred