Front Office - Team Leader

Rotana Hotel; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is on the lookout for a passionate and dynamic Team Leader for their Front Desk. This role is perfect for those who excel in delivering extraordinary customer service and thrive in a fast-paced, multicultural environment. As a vital member of the Front Office team, you will ensure that every guest's experience is memorable, from their arrival to departure. If you possess strong interpersonal skills and a proactive approach to problem-solving, this could be the perfect opportunity for you to shine in a vibrant hotel setting.

Qualifications

• Experience in hotel Front Office Department is preferred.
• Excellent written and spoken English skills are essential.

Responsibilities

• Provide professional and friendly service to guests.
• Supervise Front Desk employees to ensure quality guest care.
• Maintain effective communication with all departments.

Skills

Customer Service

Problem-Solving

Interpersonal Skills

Effective Communication

Adaptability

Education

Degree in Hospitality

Tools

Opera PMS

Job description

Job Description
We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.
As a Team Leader - Front Desk, you will be responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities will include:

1. Receiving guests in a professional and friendly manner, meeting their expectations from arrival to departure.
2. Maintaining effective communication with all related departments to ensure smooth service delivery.
3. Monitoring rate levels and occupancy to optimize revenue.
4. Building good working relationships with all Front Office staff, especially Front Desk Agents and Guest Services.
5. Supervising Front Desk employees to ensure professional and friendly guest care.
6. Staying informed about hotel and local services to assist guests effectively.
7. Verifying cashier closures for billing accuracy at shift end.
8. Ensuring all guest registrations are completed accurately in Opera PMS.

Education, Qualifications & Experiences
Candidates should ideally hold a degree in hospitality and have previous experience in a hotel Front Office Department. Excellent written and spoken English skills are essential, with knowledge of an additional language being advantageous. Strong interpersonal and problem-solving skills are required. Computer literacy and experience with Opera are preferred.
Knowledge & Competencies
The ideal candidate is customer-driven, proactive, outgoing, charismatic, and approachable. They should work well under pressure in a fast-paced environment, be a great team player, and thrive in a multicultural setting. Additional competencies include:

• Understanding Hotel Operations
• Effective Communication
• Business Planning
• People Supervision
• Cultural Awareness
• Operational Supervision
• Teamwork
• Adaptability
• Customer Focus

Desired Candidate Profile

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Front Desk

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