Front Office Team Leader

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

AccorHotel seeks a Front Office Team Leader for their multi-hotel site in Abu Dhabi. The role involves leading a dedicated team to deliver exceptional guest experiences, manage daily operations, and develop staff competencies, ensuring a collaborative environment in a vibrant hospitality setting.

Qualifications

• Experience in a front office or reception role within the hospitality industry.
• Demonstrated leadership skills.
• Fluency in English and conversational Arabic.

Responsibilities

• Provide leadership to the front office team.
• Oversee daily front office operations.
• Train and mentor front office staff.

Skills

Leadership

Customer Service

Communication

Problem Solving

Education

Hospitality Management Qualification

Tools

Opera

Job description

Front Office Team Leader

As a Front office Team Leader you will be working across our multi hotel site playing a crucial role in ensuring exceptional guest experiences whilst leading and motivating our front office team. You will also:

• Provide leadership and guidance to the front office team fostering a collaborative and goal-oriented environment
• Oversee daily front office operations ensuring efficient check-in and check-out processes
• Deliver outstanding customer service addressing guest inquiries and resolving issues promptly and professionally
• Collaborate with other departments to ensure seamless guest experiences throughout their stay
• Train and mentor front office staff promoting their professional development and enhancing team performance
• Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas
• Manage shift schedules and allocate tasks effectively to maximize team productivity
• Handle guest complaints and feedback with empathy and professionalism ensuring timely resolutions
• Implement and maintain standard operating procedures for front office operations
• Assist in managing the departments KPIs and achieving financial targets
• Stay updated on local events and attractions to provide knowledgeable recommendations to guests.

Qualifications :

• Proven experience in a front office or reception role within the hospitality industry
• Demonstrated leadership skills with the ability to motivate and manage a team effectively
• Excellent communication and interpersonal skills with fluency in English
• Strong customer service orientation with a friendly and professional demeanour
• Detail-oriented approach with the ability to multitask in a fast-paced environment
• Proficiency in hotel management systems and computer applications
• Problem-solving skills with the ability to make quick sound decisions
• Knowledge of local attractions and events (desirable)
• Relevant hospitality management qualification (desirable)

Additional Information :

Skills / Qualities

Opera know-how

Health in good condition

Fluent in English language and conversational Arabic

Remote Work :

No

Employment Type :

Full-time