Front Office Talent Coach

Marriott Hotels Resorts; Dubai; On-site; AED 25,000 - 45,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Service Agent to enhance the guest experience. In this dynamic role, you will be responsible for managing check-ins, ensuring accurate billing, and addressing guest requests with professionalism. Your ability to communicate clearly and maintain a positive working relationship with both guests and staff will be crucial. Join a forward-thinking company that values diversity and offers opportunities for growth in a vibrant environment where every day brings new challenges and rewards.

Qualifications

• 1+ year of relevant experience in guest services or hospitality.
• Experience in a supervisory role is preferred.

Responsibilities

• Process guest check-ins and manage room assignments.
• Assist management in training and motivating staff.

Skills

Guest Service

Communication Skills

Cash Handling

Problem Solving

Education

High School Diploma or G.E.D.

Tools

POS Systems

Job description

Description

POSITION SUMMARY

Process all guest check-ins by verifying guest identity and form of payment, assigning rooms, and issuing room keys. Set up accurate accounts for each guest according to their requirements, enter Marriott Rewards information, and ensure rates match market codes. Document exceptions, secure payment prior to issuing keys, verify and adjust billing, and compile daily reports/logs/contingency lists. Complete cashier and closing reports, supply guests with directions and property information, and accommodate guest requests by contacting appropriate staff. Follow up to ensure requests are met, process all payment types including vouchers, paid-outs, and charges, and balance and drop receipts. Count and secure the bank at the beginning and end of each shift, obtain manual authorizations, and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships, support the team to reach common goals, and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe conditions; complete safety training and certifications; maintain a professional appearance; keep proprietary information confidential; and protect company assets. Welcome and acknowledge guests, anticipate and address service needs, assist guests with disabilities, and thank guests sincerely. Communicate clearly and professionally, prepare and review written documents accurately, answer telephones courteously, and ensure adherence to quality standards. Use computers/POS systems to enter and locate information. Stand, sit, or walk for extended periods, and perform physical tasks such as lifting, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of relevant experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None required.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and fostering an inclusive environment. We do not discriminate based on disability, veteran status, or any other protected class under applicable law.