Front Office Supervisor (UAE Nationals Only) - Part Time - Hilton Abu Dhabi Yas Island

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player seeks a Front Office Supervisor to enhance guest experiences and lead a dynamic team. This role involves overseeing reception operations, ensuring exceptional customer service, and fostering a collaborative environment. If you're passionate about hospitality and eager to grow within a renowned global company, this opportunity is perfect for you. Join a team that values commitment, teamwork, and excellence in service, as you contribute to creating memorable experiences for guests every day.

Qualifications

• Previous experience in a customer-focused industry is essential.
• A desire to progress within the hospitality industry is highly valued.

Responsibilities

• Supervise efficient operations of reception, including check-in/out procedures.
• Ensure high levels of customer service and support team members.

Skills

Customer Service

Communication Skills

Teamwork

IT Proficiency

Education

Experience in Customer-Focused Industry

Supervisory Experience

Experience in Hotel Industry

Job description

Job Title: Front Office Supervisor

A Front Office Supervisor assists in managing daily Front Office operations and works with customers and Guests as part of a project to demonstrate capabilities required in the hotel management sector.

What will I be doing?

As a Front Office Supervisor, your responsibilities include:

• Supervising the efficient operations of reception, including check-in/out procedures
• Supporting team members in handling guest requests and inquiries to ensure positive outcomes
• Keeping the Front Office Manager and Reception Supervisors informed of relevant guest feedback and departmental updates
• Demonstrating high levels of customer service at all times
• Advising the team of any special events or VIP Guests
• Understanding hotel room categories, rates, packages, and promotions
• Monitoring the appearance, standards, and performance of the Front Office Team, emphasizing training and teamwork
• Maximizing room occupancy and promoting hotel services using up-selling techniques
• Ensuring team members are knowledgeable about all hotel offerings and local area information
• Exercising positive leadership to motivate team members to exceed standards
• Following fire, health, safety regulations and proper procedures
• Adhering to policies when working with front-of-house equipment and property management systems
• Following company brand standards
• Assisting other departments as needed and maintaining good relationships with team members

What are we looking for?

UAE nationals (Emirati) only. Candidates should have:

• Previous experience in a customer-focused industry
• A desire to progress within the hospitality industry
• A positive attitude and good communication skills
• A commitment to delivering high-quality customer service
• Excellent grooming standards
• The ability to work independently and as part of a team
• Proficiency in IT

Preferred qualifications include:

• Previous supervisory experience
• Experience in the hotel industry

What will it be like to work for Hilton?

Hilton is a leading global hospitality company offering a range of accommodations from luxury hotels to mid-priced options. We are dedicated to providing exceptional guest experiences worldwide, driven by our vision to 'fill the earth with the light and warmth of hospitality.' Our team members are at the heart of our success and are committed to creating memorable experiences every day.