Front Office Supervisor (UAE Nationals Only) - Hilton Abu Dhabi Yas Island

Hilton Worldwide, Inc.; Abu Dhabi, Yas Island; On-site; AED 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Front Office Supervisor to enhance guest experiences at a prestigious hotel. In this pivotal role, you will manage daily operations, supervise reception activities, and ensure that guests receive exceptional service. Ideal candidates are UAE nationals with a background in customer service and a passion for hospitality. Join a team that values collaboration and excellence in service, and contribute to creating memorable stays for guests in a vibrant hotel environment. This is an exciting opportunity to grow within the hospitality sector while making a significant impact.

Qualifications

• UAE nationals preferred with previous customer service experience.
• Strong communication skills and IT proficiency are essential.

Responsibilities

• Supervise reception operations and ensure efficient check-in/out procedures.
• Provide high-level customer service and handle guest inquiries effectively.

Skills

Customer Service

Communication Skills

IT Proficiency

Teamwork

Education

Experience in Customer-Focused Industry

Supervisory Experience

Experience in Hotel Industry

Job description

Job Description - Front Office Supervisor (UAE Nationals Only) - Part Time - Hilton Abu Dhabi Yas Island (HOT0BLG0)

Job Description

Front Office Supervisor (UAE Nationals Only) - Part Time - Hilton Abu Dhabi Yas Island (HOT0BLG0)

Job Number:

HOT0BLG0

Work Locations

Hilton Abu Dhabi Yas Island, Yas Island, Abu Dhabi, 500200

A Front Office Supervisor assists in managing daily Front Office operations and works with customers and Guests as part of a project demonstrating capabilities required in hotel management.

What will I be doing?

As Front Office Supervisor, you will assist in managing daily Front Office operations and work with customers and Guests. Responsibilities include:

• Supervising efficient reception operations, including check-in/out procedures
• Supporting team members in handling guest requests and inquiries to ensure positive outcomes
• Keeping the Front Office Manager and Supervisors informed of guest feedback and departmental updates
• Demonstrating high-level customer service at all times
• Advising the team of special events or VIP Guests
• Understanding hotel room categories, rates, packages, promotions, and general product knowledge
• Monitoring the appearance, standards, and performance of the Front Office Team, emphasizing training and teamwork
• Maximizing room occupancy and promoting hotel services and facilities
• Ensuring team members are knowledgeable about all room categories, rates, and hotel offerings
• Exhibiting positive leadership to inspire team members
• Following fire, health, and safety regulations and procedures
• Adhering to policies when working with front-of-house equipment and property management systems
• Following brand standards and maintaining good relationships with other departments

What are we looking for?

Ideal candidates are UAE nationals with:

• Previous experience in a customer-focused industry
• A desire to grow within the hospitality sector
• Positive attitude and strong communication skills
• Commitment to high customer service standards
• Ability to work independently and as part of a team
• IT proficiency

Preferred qualifications include:

• Previous supervisory experience
• Experience in the hotel industry

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites. With a tradition of providing excellent guest experiences, Hilton aims to create remarkable hospitality experiences worldwide. Our team members are at the core of this mission.

Job

Job

: Guest Services, Operations, and Front Office