Front Office Supervisor - The Abu Dhabi EDITION

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a dedicated Manager to oversee guest check-ins, assist in staff training, and ensure exceptional customer service. The ideal candidate will have at least 1 year of related work experience and supervisory experience, along with a high school diploma or equivalent. Strong interpersonal skills and a commitment to quality service are essential for success in this role.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins and check-outs.
• Manage guest requests and maintain relationships.
• Assist in training and supervising staff.

Skills

Customer service

Cash handling

Communication

Team leadership

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Process all guest check-ins by verifying guest identity, form of payment, assigning rooms, and issuing room keys. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information, ensure rates match market codes, and document exceptions. Secure payment prior to issuing room keys, verify and adjust billing. Compile and review daily reports, logs, and contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests and contact appropriate staff if necessary. Follow up to ensure requests are met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating, and coaching employees. Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to management. Complete safety training and certifications. Ensure personal appearance is clean and professional. Maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge guests; anticipate and address service needs; assist individuals with disabilities; thank guests with genuine appreciation. Communicate using clear and professional language; prepare and review written documents accurately. Answer telephones with appropriate etiquette. Ensure adherence to quality standards. Use computers/POS systems for entering and locating information. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive environment. We are committed to nondiscrimination on any protected basis such as disability, veteran status, or any other basis covered under applicable law.

Required Experience: Manager