Front Office Supervisor for Conrad Dubai

Hilton Hotels; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Un hôtel de luxe à Dubaï recherche un Superviseur de Réception pour diriger les opérations de la réception. Le candidat idéal possède une expérience dans des postes similaires, des compétences solides en vente, et un engagement à offrir un service client exceptionnel. Ce rôle exige une organisation efficace, des compétences interpersonnelles et la capacité à gérer les demandes des clients.

Qualifications

• Expérience dans des rôles de réception au sein d'hôtels ou de secteurs similaires.
• Compétences en vente fortes et sens commercial.
• Capacité à prioriser les tâches efficacement.

Responsibilities

• Superviser les opérations de la réception pour maintenir des normes élevées.
• Gérer les demandes, les réclamations et assurer un service client exceptionnel.
• Former et surveiller les performances de l'équipe.

Skills

Organisation

Compétences interpersonnelles

Excellente communication

Sens commercial

Calme

Job description

A Front Office Supervisor at Conrad Dubai oversees the activities at the hotel front desk, including check-in/check-out, guest requests, concierge services, and promotion of in-house activities.

What will I be doing?

As a Front Office Supervisor, you will supervise front office activities, ensuring excellent guest service and smooth operations. Key responsibilities include:

• Supervising front desk operations during your shift to maintain high standards
• Ensuring team members are knowledgeable about hotel products, services, pricing, promotions, VIPs, and events
• Managing guest requests, inquiries, and complaints promptly
• Monitoring team appearance, standards, and performance, with emphasis on training and teamwork
• Maximizing sales through up-selling and marketing
• Maintaining a professional and welcoming appearance of the front desk

Desired Candidate Profile

What are we looking for?

The ideal candidate should possess:

• Experience in front office roles within hotels, leisure, or retail sectors
• Strong commercial awareness and sales skills
• Calm, organized, and able to prioritize tasks effectively
• Excellent supervisory, interpersonal, and communication skills
• A passion for delivering exceptional guest service

Additional advantageous skills include:

• Languages such as Russian, Arabic, German, or Turkish

What will it be like to work for Hilton?

Conrad Hotels & Resorts combines contemporary design, sophisticated amenities, and personalized service. Our guest service is discreet, innovative, and aimed at providing exceptional travel experiences worldwide. Our team members are at the heart of this experience!

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