Front Office Supervisor- ( Female)Filled

Dusit Thani Dubai; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Abu Dhabi seeks a Front Office Manager to oversee operations and ensure exceptional guest experiences. The ideal candidate has a bachelor’s degree in Hotel Management and at least 2 years of experience in similar roles. Responsibilities include staff management, handling guest complaints, and monitoring procedures. Strong English communication skills are essential.

Qualifications

• Minimum 2 years’ experience in Front Office or Guest Service roles.
• Familiar with yield management and cost controls.
• Pleasant personality with strong interpersonal skills.

Responsibilities

• Ensure staff knowledge of hotel features and services.
• Handle guest complaints to ensure satisfaction.
• Monitor cashiering procedures and closing.

Skills

Good English communication skills

Interpersonal skills

Education

Bachelor’s degree in Hotel Management or relevant field

Job description

Job Description

PRIMARY RESPONSIBILITIES:

• Ensure staff knowledge of hotel features, services, hours of operation, room rates, and promotions.
• Handle FIT guests and group check-outs according to standards and procedures.
• Maintain punctuality and document attendance.
• Ensure all equipment in the Front Desk is maintained and supplies are adequate.
• Replenish supplies as needed for high-volume periods.
• Prepare bi-weekly schedules based on business levels.
• Ensure staff report on time, record absences.
• Inspect staff grooming and attire, rectify deficiencies to hotel standards.
• Maintain a healthy working environment and good departmental relationships.
• Pre-assign rooms in the computer and follow through on requirements.
• Prepare for guest arrivals, including packages and registration cards.
• Handle guest complaints to ensure satisfaction.
• Monitor room status, coordinate with Housekeeping on unclean or out-of-service rooms.
• Address discrepancies in rooms and follow up.
• Review unfinished tasks and coordinate with supervisors.
• Monitor cashiering procedures: adjustments, paid outs, corrections, charges, currency exchange, account settlement, closing, and balancing.
• Answer phones promptly and maintain professional appearance and hygiene.
• Oversee Express check-in/check-out processes.
• Handle late and group check-outs according to hotel procedures.
• Resolve and document traces.
• Monitor house bank and safe deposit procedures.

OTHERS

• Engage in continuous learning through own IDP.
• Perform other duties as assigned.

ACCOUNTABILITIES

• Represent Dusit’s brand and values, deliver exceptional guest experiences, promote Thai graciousness.

COMPANY CULTURE

• Embrace and communicate the company’s vision, mission, and values. Lead by example with pride and contribution.

CONFIDENTIALITY

• Maintain confidentiality of all intellectual property and data, adhere to policies, and keep information secure during and after employment.

JOB REQUIREMENTS

• Bachelor’s degree in Hotel Management or relevant field.
• Minimum 2 years’ experience in Front Office or Guest Service roles.
• Familiar with yield management and cost controls.
• Good English communication skills, both written and spoken.
• Pleasant personality with strong interpersonal skills.