Front Office Supervisor- ( Female)Filled

Dusit Thani Dubai; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Office Manager to ensure seamless guest experiences and uphold high service standards. This role involves overseeing check-in/check-out processes, managing staff schedules, and maintaining equipment. The ideal candidate will possess a Bachelor’s degree in Hotel Management and have at least two years of experience in a similar role. Join a dynamic team that values exceptional service and continuous learning, contributing to a culture of excellence and hospitality.

Qualifications

• 2+ years of experience in Front Office or Guest Service roles.
• Strong communication skills with a pleasant personality.

Responsibilities

• Ensure staff knowledge of hotel services and handle guest check-outs smoothly.
• Monitor staff attendance and maintain equipment at the Front Desk.

Skills

English Communication

Interpersonal Skills

Guest Service

Yield Management

Education

Bachelor’s degree in Hotel Management

Job description

Job Description

PRIMARY RESPONSIBILITIES:

1. Ensure the staff’s knowledge of hotel features/services, hours of operation, room rates, and promotions.
2. Handle FIT guests and group check-outs smoothly according to standard procedures.
3. Maintain punctuality of staff and document attendance records.
4. Maintain all equipment at the Front Desk and ensure supplies are adequate for operations.
5. Complete requisitions to replenish supplies anticipating high business volume.
6. Prepare bi-weekly schedules based on business levels.
7. Ensure staff report on time and record absences or calls.
8. Inspect staff grooming and attire regularly, ensuring standards meet Dusit International.
9. Maintain a healthy working environment and good interdepartmental relationships.
10. Pre-assign rooms in the computer and follow through on requirements.
11. Prepare for guest arrivals, including packages and registration cards.
12. Handle guest complaints per pacification procedures to ensure satisfaction.
13. Monitor room status, report unclean or out-of-service rooms to Housekeeping.
14. Resolve discrepancies in room status.
15. Review unfinished assignments and coordinate with supervisors.
16. Monitor cashiering procedures: adjustments, paid outs, corrections, miscellaneous charges, currency exchange, posting and transferring charges, settling accounts, closing cashier, balancing summaries, and completing remittance envelopes.
17. Ensure telephones are answered within 3 rings with proper etiquette.
18. Maintain high standards of personnel appearance and hygiene.
19. Oversee Express check-in/check-out processes for correctness.
20. Handle late check-out requests per hotel procedures.
21. Manage Group check-in/out processes properly.
22. Resolve and document traces and discrepancies.
23. Monitor the house bank and ensure all banks are intact.
24. Manage safe deposit box procedures, inventory keys, and records.

OTHERS:

1. Engage in continuous learning through personal IDP.
2. Perform any other duties assigned by superiors.

Accountabilities:

1. Represent Dusit’s brand and values at all times, establishing relationships and delivering exceptional guest experiences while promoting Thai graciousness.

Company’s Culture:

1. Communicate and embody the company’s vision, mission, and values, leading by example and cascading to subordinates – “Proud to belong and to contribute”.

CONFIDENTIALITY:

1. Ensure confidentiality and secure storage of all intellectual property and databases, both physical and electronic. Adhere to Dust Internet and Email policies. Keep hotel, customer, and staff information confidential during and after employment.

JOB REQUIREMENTS:

1. Bachelor’s degree in Hotel Management or relevant field.
2. At least 2 years of Front Office or Guest Service experience in a similar role.
3. Familiarity with yield management and cost control.
4. Proficient in English communication, both written and spoken.
5. Pleasant personality with good communication and interpersonal skills.