Front Office Supervisor- ( Female)Filled

Dusit Thani Dubai; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

Dusit Thani Dubai seeks a Front Desk Supervisor to ensure exceptional guest experiences while managing a team. Responsibilities include guest handling, staff scheduling, and maintaining hotel standards. Ideal candidates will have a bachelor’s degree in Hotel Management and at least 2 years of Front Office experience.

Qualifications

• Minimum of 2 years experience in Front Office or Guest Service roles.
• Proficient in English, both written and spoken.
• Pleasant personality with strong communication skills.

Responsibilities

• Ensure staff knowledge of hotel features and services.
• Handle guest complaints promptly.
• Monitor cashiering procedures and settle guest accounts.

Skills

Communication

Interpersonal Skills

Knowledge of Yield Management

Education

Bachelor’s degree in Hotel Management

Job description

Job Description

PRIMARY RESPONSIBILITIES:

1. Ensure staff’s knowledge of hotel features, services, hours of operation, room rates, and promotions.
2. Handle check-outs for FIT guests and groups according to standard procedures.
3. Maintain punctuality of staff and document attendance.
4. Ensure all equipment and supplies at the Front Desk are adequate and well-maintained.
5. Complete requisitions for additional items needed during high business volume.
6. Prepare bi-weekly schedules based on business levels.
7. Ensure staff report on time and record absences.
8. Inspect staff grooming and attire, ensuring standards are met.
9. Maintain a healthy working environment and good departmental relationships.
10. Pre-assign rooms in the system and follow up on requirements.
11. Prepare for guest arrivals, including packages and registration cards.
12. Handle guest complaints promptly to ensure satisfaction.
13. Monitor room status and coordinate with Housekeeping for unclean or out-of-service rooms.
14. Resolve discrepancies in room status.
15. Follow up on unfinished assignments with the next supervisor.
16. Monitor cashiering procedures including adjustments, paid outs, and currency exchange.
17. Post and transfer charges, settle guest accounts, and close cashiering.
18. Maintain telephone service quality and respond within 3 rings.
19. Ensure personnel appearance and hygiene standards are upheld.
20. Oversee express check-in/check-out procedures.
21. Handle late and group check-ins/outs according to hotel policies.
22. Resolve and document traces and discrepancies.
23. Monitor the house bank and safe deposit procedures.

OTHERS

1. Engage in continuous learning through personal development plans.
2. Perform any other duties assigned by superiors.

ACCOUNTABILITIES

• Represent Dusit’s brand and values, delivering exceptional guest experiences and Thai graciousness.

COMPANY CULTURE

• Communicate and embody the company's vision, mission, and values, leading by example and fostering pride and contribution among staff.

CONFIDENTIALITY

• Maintain confidentiality of all sensitive information and adhere to company policies on data security.

JOB REQUIREMENTS

• Bachelor’s degree in Hotel Management or relevant field.
• At least 2 years of experience in Front Office or Guest Service roles.
• Knowledge of yield management and cost control.
• Proficiency in English, both written and spoken.
• Pleasant personality with strong communication and interpersonal skills.