Front Office Supervisor- ( Female)Filled

Dusit Hotels and Resorts in Davao; Abu Dhabi; On-site; AED 60,000 - 85,000; Full time

Job summary

A leading hotel in Abu Dhabi is seeking a Front Office Manager to oversee guest services and front desk operations. The role requires a Bachelor's degree in Hotel Management and at least 2 years of experience in a similar position, focusing on delivering exceptional guest experiences while maintaining operational standards.

Qualifications

• At least 2 years of Front Office or Guest Service experience in a similar role.
• Familiarity with yield management and cost controls.
• Proficient in English, both written and spoken.

Responsibilities

• Ensure staff knowledge of hotel features and handle guest check-outs.
• Manage group check-ins and resolve guest complaints.
• Monitor staff attendance and oversee cashiering procedures.

Skills

Communication skills

Interpersonal skills

Knowledge of hotel services

Education

Bachelor's degree in Hotel Management

Job description

Job Description

PRIMARY RESPONSIBILITIES:

1. Ensure the staff’s knowledge of hotel features, services, hours of operation, room rates, special packages, and promotions.
2. Handle FIT guests and group check-outs smoothly according to standard procedures.
3. Maintain punctuality of staff and document attendance records.
4. Ensure all equipment at the Front Desk is maintained and supplies are adequate.
5. Complete requisitions to replenish supplies anticipating high business volume.
6. Prepare bi-weekly schedules based on business levels.
7. Ensure staff report to work on time; record absences or calls.
8. Inspect staff grooming and attire regularly, ensuring standards meet Dusit International.
9. Maintain a healthy working environment and good departmental relationships.
10. Pre-assign rooms in the computer and follow through on requirements.
11. Prepare for guest arrivals, including packages and registration cards.
12. Handle guest complaints promptly to ensure satisfaction.
13. Monitor room status, report unclean or out-of-service rooms to Housekeeping.
14. Resolve issues with discrepant rooms.
15. Review unfinished tasks and coordinate with supervisors.
16. Oversee cashiering procedures, including adjustments, paid outs, and corrections.
17. Manage foreign currency exchange and posting of charges.
18. Settle guest accounts and close cashiering at shift end.
19. Balance cashier summaries and complete remittance envelopes.
20. Answer phones within three rings with proper etiquette.
21. Maintain high standards of personnel appearance and hygiene.
22. Monitor express check-in/check-out procedures for accuracy.
23. Handle late check-out requests per hotel procedures.
24. Manage group check-ins/outs efficiently.
25. Resolve and document traces issues.
26. Monitor the house bank and ensure all cash banks are intact.
27. Oversee safe deposit procedures, including inventory and record keeping.

OTHERS

1. Engage in continuous learning through own IDP.
2. Perform any other duties assigned by superiors.

Accountabilities

• Represent Dusit’s brand and values consistently, establishing relationships and delivering exceptional guest experiences, promoting Thai graciousness.

Company’s Culture

• Embrace and communicate the company’s vision, mission, and values, leading by example and inspiring subordinates. "Proud to belong and to contribute".

CONFIDENTIALITY

• Ensure confidentiality of all intellectual property and databases, adhering to hotel policies on internet and email use. Keep hotel, customer, and staff information secure during and after employment.

JOB REQUIREMENTS

• Bachelor's degree in Hotel Management or relevant field.
• At least 2 years of Front Office or Guest Service experience in a similar role.
• Familiarity with yield management and cost controls.
• Proficient in English, both written and spoken.
• Pleasant personality with strong communication and interpersonal skills.