Front Office Supervisor- ( Female)

Dusit Doha Hotel | Dusit Hotel & Suites - Doha; Abu Dhabi; On-site; AED 40,000 - 55,000; Full time

Job summary

A leading hotel in Abu Dhabi seeks a Front Office Executive responsible for enhancing guest experiences while maintaining operational excellence. The ideal candidate will possess a degree in Hotel Management, relevant experience, and strong interpersonal skills. Key tasks include managing guest check-ins, handling currency exchanges, and ensuring high standards of service.

Qualifications

• 2 years experience in Front Office or Guest Service.
• Pleasant personality with strong communication skills.

Responsibilities

• Handle check-outs for FIT guests and maintain staff punctuality.
• Prepare bi-weekly schedules based on business levels.
• Monitor cashiering procedures and settle guest accounts.

Skills

English communication skills

Interpersonal skills

Knowledge of yield management

Education

Bachelor’s degree in Hotel Management or relevant field

Job description

Job Description

PRIMARY RESPONSIBILITIES:

1. Ensure the staff’s knowledge of hotel features, services, hours of operation, room rates, special packages, and promotions.
2. Handle check-outs for FIT guests and groups smoothly according to standard procedures.
3. Maintain staff punctuality and document attendance records.
4. Maintain all equipment at the Front Desk and ensure supplies are adequate for operations.
5. Complete requisitions to replenish supplies needed for high-volume periods.
6. Prepare bi-weekly schedules based on business levels.
7. Ensure staff report on time and record absences or calls.
8. Inspect grooming and attire of staff regularly and rectify deficiencies to meet Dusit International standards.
9. Maintain a healthy working environment and good relationships within the department.
10. Pre-assign rooms in the computer system and follow through on specific requirements.
11. Prepare for guest arrivals, including packages and registration cards.
12. Handle guest complaints according to pacification procedures to ensure satisfaction.
13. Monitor room status, report unclean or out-of-service rooms to Housekeeping, and resolve discrepancies.
14. Review unfinished assignments and coordinate follow-up actions.
15. Monitor cashiering procedures including adjustments, paid outs, corrections, and charges.
16. Handle foreign currency exchange and posting of charges, including split and transfer charges.
17. Settle guest accounts and close cashier sessions, balancing summaries and completing remittance envelopes.
18. Ensure telephones are answered within 3 rings with proper etiquette.
19. Maintain high standards of personnel appearance and hygiene.
20. Oversee Express check-in/check-out processes to ensure proper procedures are followed.
21. Handle late check-out requests according to hotel policies.
22. Manage Group check-ins and check-outs according to procedures.
23. Resolve and document all traces and discrepancies.
24. Monitor the house bank and ensure all banks are intact.
25. Check the safety deposit box procedures, inventory keys, and record keeping.

Others

1. Engage in continuous learning through personal IDP.
2. Perform any other duties assigned by superiors.

Accountabilities

• Represent Dusit’s brand and values at all times, establishing relationships and delivering exceptional guest experiences while promoting Thai graciousness.

Company’s Culture

• Communicate and fully embrace the company’s culture, leading by example and cascading values to subordinates – "Proud to belong and to contribute".

Confidentiality

• Ensure confidentiality and secure storage of all intellectual property and databases, adhering to hotel policies on internet and email use. Keep hotel, customer, and staff information confidential during and after employment.

JOB REQUIREMENTS

• Bachelor’s degree in Hotel Management or relevant field.
• At least 2 years experience in Front Office or Guest Service in a similar role.
• Knowledge of yield management and cost controls.
• Good English communication skills, both written and spoken.
• Pleasant personality with strong communication and interpersonal skills.