Front Office Supervisor- ( Female)

Dusit Thani Mactan Cebu; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

Une chaîne hôtelière renommée recherche un responsable de la réception passionné pour rejoindre son équipe à Abu Dhabi. Le candidat idéal doit avoir une formation en gestion hôtelière et au moins 2 ans d'expérience, avec des compétences avérées en communication et en service client. Ce rôle est essentiel pour garantir une expérience client exceptionnelle, en respectant les standards de la marque et en supervisant le personnel hôtelier. Ce poste offre l'opportunité de travailler dans un environnement dynamique, avec une culture d'entreprise centrée sur l'apprentissage et le développement personnel.

Qualifications

• Au moins 2 ans d'expérience en réception ou service client.
• Connaissances en gestion des revenus et des contrôles de coûts.
• Personnalité agréable avec de fortes compétences interpersonnelles.

Responsibilities

• Assurer la maîtrise des départs et des arrivées des clients.
• Surveiller la satisfaction des clients et gérer les plaintes.
• Préparer les emplois du temps bi-hebdomadaires basés sur le flux d'activités.

Skills

Communication en anglais

Service client

Gestion des conflits

Leadership

Education

Baccalauréat en gestion hôtelière

Job description

Job Description

PRIMARY RESPONSIBILITIES:

1. Ensure staff’s knowledge of hotel features, services, hours of operation, room rates, special packages, and promotions.
2. Handle FIT guests and group check-outs smoothly according to standard procedures.
3. Maintain punctuality of staff and document attendance records.
4. Ensure all equipment at the Front Desk is maintained and supplies are adequate for operations.
5. Complete requisitions to replenish supplies anticipating high business volume.
6. Prepare bi-weekly schedules based on business levels.
7. Ensure staff report on time, record absences, and handle grooming and attire standards.
8. Maintain a healthy working environment and good departmental relationships.
9. Pre-assign rooms in the computer and follow through on requirements.
10. Prepare for guest arrivals, including packages and registration cards.
11. Handle guest complaints according to pacification procedures to ensure satisfaction.
12. Monitor room status, report unclean or out-of-service rooms, and resolve discrepancies.
13. Review unfinished assignments and coordinate with supervisors.
14. Monitor cashiering procedures, including adjustments, paid outs, and currency exchange.
15. Post, transfer charges, settle guest accounts, and close cashiering.
16. Balance cashier summaries and complete remittance envelopes.
17. Answer telephones promptly and maintain high standards of personnel appearance and hygiene.
18. Oversee express check-in/check-out procedures and handle late check-out requests.
19. Manage group check-ins/outs and resolve related issues.
20. Monitor house bank and safe deposit procedures, including key inventory.

Others

1. Engage in continuous learning through own IDP.
2. Perform any other duties assigned by superiors.

Accountabilities

• Represent Dusit’s brand and values, establish relationships, and deliver exceptional guest experiences emphasizing Thai graciousness.

Company’s Culture

• Communicate and embody the company’s vision, mission, and values, leading by example and cascading to subordinates.

Confidentiality

• Maintain confidentiality and secure storage of all intellectual property and data, adhere to internet and email policies, and keep hotel, customer, and staff information confidential during and after employment.

Job Requirements

• Bachelor’s degree in Hotel Management or relevant field.
• At least 2 years of experience in Front Office or Guest Service roles.
• Knowledge of yield management and cost controls.
• Good English communication skills, both written and spoken.
• Pleasant personality with strong communication and interpersonal skills.