Front Office Supervisor- ( Female)

Dusit Thani Mactan Cebu; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading hotel in Abu Dhabi seeks a Front Office Manager to ensure exceptional guest experiences and efficient staff management. The role involves overseeing check-in/out processes, maintaining high service standards, and managing financial transactions. Ideal candidates will have a Bachelor's degree in Hotel Management and at least 2 years of relevant experience.

Qualifications

• 2 years of Front Office or Guest Service experience in a similar role.
• Good English communication skills, both written and spoken.
• Pleasant personality with strong communication and interpersonal skills.

Responsibilities

• Ensure smooth handling of guest check-outs and staff management.
• Monitor cashiering procedures and handle guest complaints.
• Prepare bi-weekly schedules based on business levels.

Skills

Communication

Interpersonal Skills

Knowledge of Yield Management

Education

Bachelor’s degree in Hotel Management

Job description

Job Description

PRIMARY RESPONSIBILITIES:

1. Ensure the staff’s knowledge of hotel features/services, hours of operation, room rates, special packages, and promotions.
2. Ensure the smooth handling of both FIT guests and group check-outs according to standard procedures.
3. Maintain staff punctuality and document attendance records.
4. Maintain all equipment in the Front Desk and ensure supplies are adequate for operations.
5. Complete requisitions to replenish shortages of additional items needed to anticipate high business volume.
6. Prepare bi-weekly schedules based on the level of business.
7. Ensure staff report to work on time and as scheduled, recording any absences or calls.
8. Inspect grooming and attire of staff regularly and rectify deficiencies to meet Dusit International standards.
9. Maintain a healthy working environment and good relationships within the department.
10. Pre-assign rooms in the computer and follow through on designated requirements.
11. Ensure all preparations for guest arrivals are completed, including packages and registration cards.
12. Handle guest complaints according to instant pacification procedures to ensure guest satisfaction.
13. Monitor room status, report unclean or out-of-service rooms to Housekeeping, and resolve discrepancies.
14. Review unfinished assignments and coordinate follow-up actions with the oncoming supervisor.
15. Monitor cashiering procedures including adjustments, paid outs, corrections, and miscellaneous charges.
16. Handle foreign currency exchange, post charges, split charges, transfer charges, and settle guest accounts.
17. Close cashier and balance cashier summaries, complete remittance envelopes.
18. Ensure the telephone is answered within 3 rings with proper etiquette.
19. Maintain high standards of personnel appearance and hygiene at all times.
20. Monitor the process of Express check-in/check-out to ensure proper procedures are followed.
21. Handle requests for late check-outs according to hotel procedures.
22. Ensure Group check-in/out are handled properly.
23. Resolve and document traces as necessary.
24. Monitor the house bank in the Front Office to ensure all banks are intact.
25. Monitor the safe deposit box procedures, including key inventory and record-keeping.

OTHERS:

1. Engage in continuous learning through own IDP.
2. Perform any other duties as assigned by superiors.

Accountabilities:

1. Represent Dusit’s brand and values consistently, establishing relationships and delivering exceptional guest experiences, promoting Thai graciousness.

Company’s Culture:

1. Communicate and embrace the company's vision, mission, and values, leading by example and cascading to subordinates – “Proud to belong and to contribute”.

CONFIDENTIALITY:

1. Ensure confidentiality and secure storage of all intellectual property and databases, adhering to internet and email policies. Maintain confidentiality of hotel, customer, and staff information during and after employment.

JOB REQUIREMENTS:

1. Bachelor’s degree in Hotel Management or relevant field.
2. At least 2 years of Front Office or Guest Service experience in a similar role.
3. Knowledge of yield management and cost controls.
4. Good English communication skills, both written and spoken.
5. Pleasant personality with strong communication and interpersonal skills.