Front Office Supervisor

Al Khoory Hotels; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Office Supervisor to lead a team dedicated to providing exceptional guest experiences. This role involves supervising front desk operations, managing guest inquiries, and ensuring seamless check-in and check-out processes. The ideal candidate will possess strong communication and problem-solving skills, with a background in front office or guest services. Join a dynamic team where your contributions will directly enhance guest satisfaction and foster a welcoming environment. If you thrive in a fast-paced setting and are ready to make a difference, this opportunity is perfect for you.

Qualifications

• 2-4 years of experience in front office or guest services roles.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Supervise front desk staff and ensure smooth check-in and check-out.
• Handle guest inquiries, complaints, and special requests efficiently.

Skills

Communication Skills

Problem-Solving Skills

Customer Service

Tools

PMS (e.g., Opera)

Job description

Supervise front desk staff and ensure smooth check-in and check-out procedures.

Handle guest inquiries, complaints, and special requests efficiently.

Train and support team members to uphold service standards.

Coordinate with housekeeping and other departments for guest needs.

Requirements

1. 2-4 years of experience in front office or guest services roles.
2. Strong communication and problem-solving skills.
3. Experience with PMS (e.g., Opera) preferred.
4. Ability to work flexible shifts, including weekends and holidays.
5. Immediate joiners are preferred.

Front Office Supervisor • United Arab Emirates