Front Office Supervisor

Nehal Hotel; United Arab Emirates; On-site; AED 40,000 - 60,000; Full time

Job summary

Un hôtel de renom aux Émirats Arabes Unis recherche un Superviseur de Réception pour diriger son équipe. Les responsabilités incluent la formation du personnel, la gestion des opérations de la réception et l'assurance d'un service client exceptionnel. Le candidat idéal possède une expérience significative dans le secteur, avec des compétences en communication et en leadership.

Qualifications

• 3 ans d'expérience dans des rôles de bureau ou service client.
• Minimum 1 an dans un poste de supervision.
• Capacité à travailler dans un environnement dynamique.

Responsibilities

• Superviser et former le personnel de la réception pour assurer un service client de qualité.
• Gérer les processus d'enregistrement et de départ des clients efficacement.
• Traiter les plaintes des clients de manière professionnelle.

Skills

Communication

Leadership

Problem Solving

Multitasking

Organization

Tools

Hotel Management Software

MS Office

Job description

Key Responsibilities Supervise and train front office staff to ensure high standards of customer service Manage guest checkins and checkouts efficiently handling reservations and special requests Address guest complaints concerns and inquiries in a professional and timely manner Ensure that all front desk operations adhere to hotel policies and procedures Coordinate with housekeeping maintenance and other departments to ensure seamless service Monitor and maintain accurate guest records and billing information Assist with scheduling shift management and staff performance evaluations Requirements 3 years of experience in front office or customer service roles with at least 1 year in a supervisory position Excellent communication leadership and problemsolving skills Proficiency in hotel management software and MS Office Strong multitasking and organizational abilities Ability to work in a fastpaced dynamic environment Flexibility to work various shifts including weekends and holidays

Front Office Supervisor • United Arab Emirates