Front Office Supervisor

Courtyard by Marriott® Al Barsha Dubai; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel in Dubai is seeking a dedicated Front Office Supervisor to lead the Front Office team. Candidates should have a minimum of 2 years of experience in a similar role within a 4/5-star hotel and possess strong leadership and communication skills. The role includes supervising daily operations, ensuring compliance with brand standards, and fostering a service-oriented environment.

Qualifications

• Minimum 2 years of experience in a Front Office Supervisor or Team Leader role.
• Strong hands-on experience with OPERA PMS.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise daily Front Office operations.
• Lead, train, and motivate Front Desk Associates.
• Handle guest requests and complaints.

Skills

Leadership skills

Guest service orientation

Communication skills

Problem-solving abilities

Training and motivating staff

Tools

OPERA PMS

Job description

Courtyard by Marriott Al Barsha is seeking a dedicated and service-oriented Front Office Supervisor to lead our Front Office team. The ideal candidate will bring leadership experience, operational expertise, and a passion for delivering exceptional guest service.

Key Responsibilities:

• Supervise daily Front Office operations, ensuring smooth check-in/check-out processes
• Lead, train, and motivate Front Desk Associates to uphold Marriott standards
• Handle guest requests, feedback, and complaints with professionalism and urgency
• Ensure the team is fully proficient in OPERA, etc.
• Maintain proper shift handovers, reports, and audit processes
• Support Front Office leadership in maximizing guest satisfaction and operational efficiency
• Coordinate closely with Housekeeping, Engineering, and other departments
• Uphold Marriott brand standards and ensure compliance with company policies

Requirements:

• Minimum 2 years of experience in a Front Office Supervisor or Team Leader role in a 4/5-star hotel
• Strong hands-on experience with OPERA PMS
• Marriott experience is preferred
• Proven leadership and team management skills
• Excellent communication, interpersonal, and problem-solving abilities
• Ability to work flexible shifts, including weekends and holidays
• Fluent in English (additional languages are an advantage)