Front Office Supervisor

SOFITEL; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel seeks a Front Desk Supervisor in Dubai to ensure optimal guest satisfaction and manage front desk operations. The ideal candidate will possess a degree in tourism and hotel management, alongside strong communication and customer service skills. With 3-5 years of experience, including supervisory duties, you will ensure a seamless guest experience and work cohesively with a multi-cultural team.

Qualifications

• 3-5 years relevant experience with at least 2 years in a supervisory role.

Responsibilities

• Manage and supervise staff for optimal guest satisfaction.
• Handle guest check-in, check-out, and maintain transaction accuracy.
• Address guest complaints and promote positive relations.

Skills

Communication skills

Teamwork

Customer service

Education

Degree from a School for Tourism & Hotel Management

Job description

Job Responsibilities

• Manage and supervise all tasks of staff to ensure optimal guest satisfaction.
• Greet all guests in a friendly and helpful manner, attempting to learn and use guest names whenever possible.
• Register and room all arrivals according to established procedures.
• Perform check-in, check-out, and room change procedures, ensuring all data are accurately entered into hotel systems.
• Maintain cashier float and ensure accurate daily reporting of all monetary transactions.
• Cash hotel guests' personal and traveler's checks and assist with currency exchange.
• Stay updated on modifications to accounting policies and procedures.
• Be knowledgeable of special promotion procedures for programs such as Seasonal Packages, Frequent Flyers, and Loyalty programs.
• Address guest complaints, inquiries, and requests promptly and courteously.
• Be familiar with other hotels to facilitate onward bookings for guests indicating their next destination.
• Perform audit balances and prepare all work for audits in an organized manner.
• Maintain comprehensive knowledge of reservation procedures.
• Uphold exemplary standards of behavior, appearance, and attitude within the department.
• Keep the front desk work area clean and orderly at all times.
• Conduct shift briefings to communicate hotel activities and operational requirements.
• Possess good written and verbal communication skills in English.
• Develop rapport with colleagues and management staff.
• Work cohesively with co-workers as part of a team.
• Focus on guest needs, remaining calm and courteous at all times.
• Promote positive relations with guests and patrons.
• Exercise good judgment with difficult guests.
• Understand and work effectively in a multi-cultural environment.

Qualifications

• Degree from a School for Tourism & Hotel Management.
• Minimum of 3-5 years relevant experience, including at least 2 years in a supervisory role.

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