Front Office Supervisor

RAFFLES; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Supervisor to enhance guest experiences. In this pivotal role, you will manage a team to ensure exceptional service and satisfaction. Your responsibilities will include overseeing check-in and check-out processes, maintaining accurate financial records, and resolving guest inquiries. The ideal candidate will possess strong communication skills, a degree in tourism or hotel management, and a passion for delivering outstanding customer service in a multicultural environment. Join this dynamic team and contribute to creating memorable experiences for guests.

Qualifications

• 3-5 years of relevant experience, including 2 years in a supervisory role.
• Strong communication skills and ability to work in a multicultural environment.

Responsibilities

• Manage and supervise staff tasks to ensure optimal guest satisfaction.
• Handle guest check-ins, check-outs, and maintain accurate financial records.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

Degree from a School for Tourism & Hotel Management

Job description

Manage and supervise all tasks of your staff to ensure optimal guest satisfaction.

1. Greet all guests in a friendly and helpful manner; attempt to learn and use guest names whenever possible.
2. Register and room all arrivals according to established procedures.
3. Perform check-in, check-out, and room change procedures; ensure all data are entered completely into the hotel systems.
4. Maintain cashier float and ensure accurate daily reports of all money received.
5. Cash hotel guests' personal and travelers checks; assist with currency exchange.
6. Stay updated on all modifications to accounting policies and procedures.
7. Be knowledgeable about all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers, and Loyalty programs.
8. Attend to guest complaints, inquiries, and requests in a timely and courteous manner.
9. Be familiar with other hotels to facilitate onward bookings for guests indicating future destinations on registration cards.
10. Perform audit balances and prepare all work for audits in an orderly fashion.
11. Maintain comprehensive knowledge of standard reservation procedures.
12. Uphold exemplary standards of behavior, appearance, and attitude within the department.
13. Keep the front desk work area clean and orderly at all times.
14. Conduct shift briefings to communicate hotel activities and operational requirements.

PERSONAL ATTRIBUTES

1. Good written and verbal communication skills in English.
2. Able to develop rapport with colleagues and management.
3. Ability to work cohesively with co-workers as part of a team.
4. Focus on guest needs, remaining calm and courteous at all times.
5. Promote positive relations with guests and patrons.
6. Exercise good judgment with difficult guests.
7. Understanding and ability to work in a multicultural environment.

Qualifications

• Degree from a School for Tourism & Hotel Management.

Experience

• Minimum 3-5 years of relevant experience, including at least 2 years in a supervisory role.