Front Office Supervisor

Le Méridien Hotels & Resorts; Dubai; On-site; AED 78,120 - 100,440; Full time

Job summary

Le Méridien Hotels & Resorts in Dubai seeks a Front Desk Agent to handle guest check-ins, verify identities, process payments, assign rooms, and issue keys while ensuring accurate billing and records. You will assist guests with directions and requests, coordinate with team members, and maintain professional appearance and confidentiality.

The ideal candidate has a high school diploma or GED, at least one year of related experience, and supervisory exposure.

Qualifications

• High school diploma or GED.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins and verify identity and payment details.
• Assign rooms, issue room keys, and ensure accurate billing and records.
• Answer guest inquiries and coordinate with staff to meet guest requests.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Position Summary

Process all guest check‑ins, verifying guest identity, form of payment, assigning rooms, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes and document exceptions. Secure payment prior to issuing the room key, verify and adjust billing. Compile and review daily reports, logs, and contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary, and follow up to ensure requests have been met. Process all payment types, vouchers, paid‑outs, and charges. Balance and drop receipts. Count and secure bank at the beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships; support the team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones with appropriate etiquette; ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.