Assistant Night Manager

Le Méridien Hotels & Resorts; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

Marriott International in Dubai is seeking a Front Desk Associate to process guest check-ins, verify identity and payment, assign rooms, and issue keys. You will align with market rates, balance accounts, and provide directions and local information.

You will also assist in training staff, maintain professional appearance, and ensure all transactions are accurately recorded. This role requires at least 1 year in guest services and a high school diploma.

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• No required certifications.

Responsibilities

• Assist management in training, evaluating, counseling, motivating and coaching employees.
• Develop/maintain positive working relationships; support team to reach common goals.
• Follow company policies; report accidents and unsafe conditions; ensure confidentiality.
• Welcome guests; anticipate needs; assist individuals with disabilities.
• Enter and locate information using computers/POS systems; manage check-ins and payments.

Skills

Customer service

Leadership

Communication

Problem solving

Confidentiality

Attention to detail

Education

High school diploma or GED

Tools

POS systems

Computers

Job description

Additional Information

• Job Number: 26087395
• Job Category: Rooms & Guest Services Operations
• Location: Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates
• View on map
• Schedule: Full Time
• Located Remotely?: N
• Position Type: Non-Management

Position Summary

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Responsibilities

• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Ensure adherence to quality standards.
• Enter and locate information using computers/POS systems.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None.

EEO Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.