Front Office Supervisor

Fairmont Hotels & Resorts; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a forward-thinking hospitality leader that values individuality and growth. This role offers an exciting opportunity to manage front desk operations, ensuring exceptional guest experiences through effective supervision and communication. You will be at the forefront of creating memorable stays, addressing guest needs, and maintaining high standards of service. With a commitment to your development, this innovative firm supports your journey in the vibrant world of hospitality, where every day presents new challenges and opportunities. If you are passionate about providing outstanding service and thrive in a dynamic environment, this position is perfect for you.

Qualifications

• Minimum 3-5 years of relevant experience, with at least 2 years in a supervisory role.
• Good written and verbal communication skills in English.

Responsibilities

• Manage and supervise staff to ensure optimal guest satisfaction.
• Perform check-in, check-out, and room change procedures.
• Attend to guest complaints and inquiries in a timely manner.

Skills

Communication Skills

Teamwork

Customer Service

Problem Solving

Education

Degree from School for Tourism & Hotel Management

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Manage and supervise all tasks of his/her staff to ensure optimal guest satisfaction
• Greet all guests in a friendly and helpful manner and attempt to learn and use guest’s name at every opportunity
• Register and room all arrivals according to established procedures
• Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
• Maintain cashier float and ensure accurate daily report of all money received
• Cash hotel guests’ personal and travelers checks and assist with currency exchange
• Keep abreast of all modifications to accounting policies and procedures
• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Loyalty programs
• Attend to guest’s complaints, inquiries and requests in a timely and courteous manner
• Is familiar with other hotels so that guest indicating any next destination on the registration card can be “sold” on an onward booking to another Sofitel Hotels
• Perform the audit balances and prepare all works for audit in an orderly fashion
• Maintain comprehensive knowledge of standard reservation procedures
• Maintain exemplary department standards of behavior and appearance and attitude
• Ensure that the front desk work area is kept clean and in an orderly state at all times
• Conducts shift briefings to communicate hotel activities and operational requirements

PERSONAL ATTRIBUTES

• Good written and verbal communication skills in English
• Able to develop rapport with colleagues and management staff
• Ability to work cohesively with co-workers as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with guests and patrons
• Able to exercise good judgement with difficult guests
• Understanding and ability to work in a multi-cultural environment

Qualifications

• Degree from School for Tourism & Hotel Management

EXPERIENCE

• Minimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level