Front Office Supervisor

Radisson Hotel Group; Ajman; On-site; AED 50,000 - 80,000; Full time

Job summary

A leading hotel company seeks a dedicated Duty Manager to join its team in Ajman. The ideal candidate will have experience in frontline hospitality, strong communication skills, and a passion for creating memorable guest experiences. This role is crucial for maintaining high standards of service and fostering a positive work environment among staff.

Qualifications

• At least 1 year of Front Desk experience in a similar role.
• Preferably female, Arabic speaker an advantage.
• Ability to adapt to changing service environments.

Responsibilities

• Ensure all guests are treated efficiently and courteously.
• Train and coach new employees.
• Coordinate with other hotel departments to enhance communication.

Skills

Creative problem-solving

Strong communication

Proactive approach

Adaptability

Job description

Does the hustle and bustle of life excite you? Are you able to create a loyal following while handling the pace and keeping your team checked in? Then why not join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience.

Our first-class Front Office Team is the heart of the house, where we exude patience, empathy, and personality to host the show. We strive to deliver a hospitality experience beyond expectations, creating memorable moments for our guests.

As a Duty Manager, you will join a passionate team dedicated to delivering exceptional service, believing that anything is possible while having fun in all that we do!

Interested? Say Yes I Can! as we seek passionate individuals like you!

Key Responsibilities of a Duty Manager:

• Ensure all guests are treated efficiently and courteously, applying Radisson Blu standards.
• Train and coach new employees.
• Maintain and ensure compliance with all Front Office quality standards, policies, and procedures.
• Collaborate with accounting to manage and minimize account receivables.
• Coordinate with other hotel departments to enhance communication and guest satisfaction.
• Assist in maintaining optimal room inventory levels to maximize revenue and meet guest expectations.
• Supervise activities of the concierge, telecommunications, and front desk divisions; maximize the use of Hotelkit.
• Manage Radisson Rewards membership program, ensuring members are recognized per standards.
• Drive Brand programs with ongoing training and initiatives within the Front Office.
• Develop plans to achieve targets for Brand programs like Club Carlson, Upselling, Review Pro, and Express Awards; monitor budgets, labor costs, and expenses.
• Lead the Front Desk Up-selling Program.
• Foster cooperation and trust among colleagues, supervisors, and across departments.
• Develop staff through training, coaching, and development opportunities.
• Ensure teams embody Radisson Blu Brand initiatives and commitments.
• Coordinate with AFOM on staffing and performance to maximize guest satisfaction.
• Maximize room occupancy using up-selling techniques.
• Maintain good communication with all hotel departments.
• Participate in team-building activities.
• Contribute to new initiatives to enhance guest experience.
• Work effectively with colleagues from diverse backgrounds.
• Assist the Front Office Manager to ensure smooth departmental operations.

Requirements of a Duty Manager:

• At least 1 year of Front Desk experience in a similar role.
• Preferably female, Arabic speaker an advantage.
• Ability to adapt to changing service environments.
• Proactive with a hands-on approach.
• Passion for hospitality.
• Ability to ensure task completion.
• Creative problem-solving skills.
• Personal integrity and a commitment to excellence.
• Strong communication and listening skills.
• Ability to work collaboratively at all levels.
• Open and positive personality.
• Ability to handle challenging priorities and assignments.

Radisson Blu Hotel, Ajman features stylish interiors, diverse restaurants and bars, and a service-minded team with a Yes I Can! attitude. The hotel offers 148 rooms with Apple TV, a signature Italian restaurant, spa facilities, a private beach shuttle, meeting rooms, and a ballroom for events.

CAREERS

Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group, we believe people are our greatest asset. If this resonates with you, start your journey with us.

Learn more about Radisson Hotel Group, our culture, and beliefs by visiting our website.