Front Office Supervisor

Hilton Hotels; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a Front Office Supervisor to enhance guest experiences at their prestigious hotel. In this role, you will oversee the daily operations of the Front Office, ensuring exceptional service and managing a dedicated team. Your leadership will inspire team members to exceed standards while maintaining a warm and welcoming environment for guests. If you have a passion for hospitality and a commitment to excellence, this opportunity allows you to thrive in a dynamic setting where your contributions will be valued and recognized.

Qualifications

• Experience in a customer-focused industry is essential.
• Desire to progress within the Hospitality industry is important.

Responsibilities

• Supervise daily Front Office operations and manage guest interactions.
• Ensure high levels of customer service and team performance.

Skills

Customer Service

Communication Skills

Teamwork

IT Proficiency

Education

Bachelor of Hotel Management

Job description

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.

What will I be doing?

As Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

1. Supervise the efficient operations of reception including check in/out procedures
2. Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved
3. Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
4. Demonstrate a high level of customer service at all times
5. Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
6. Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
7. Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
8. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
9. Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
10. Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
11. Act in accordance with fire, health and safety regulations and follow the correct procedures when required
12. Act in accordance with policies and procedures when working with front of house equipment and property management systems
13. Follow and adhere to company brand standards
14. Assist other departments wherever necessary and maintain good working relationships with Team Members

Desired Candidate Profile

What are we looking for?

Front Office Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. Previous experience in a customer-focused industry
2. Desire to progress within the Hospitality industry
3. Positive attitude and good communication skills
4. Commitment to delivering a high level of customer service
5. Ability to work on your own and as part of a team
6. Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

1. Previous supervisory experience
2. Previous experience in the hotel industry

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk