Front Office Supervisor

Mandarin Oriental; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A renowned luxury hotel in Abu Dhabi seeks a Front Office Supervisor to lead the reception team. Responsibilities include managing daily operations, training staff, and ensuring high service standards. Ideal candidates will possess strong communication skills and experience in luxury hospitality.

Benefits

Learning & Development programs

Employee travel perks

Health and wellness benefits

Retirement plans

Qualifications

• Experience in a similar role, preferably in luxury hotels or resorts.
• Excellent communication and interpersonal skills.
• Energetic and dynamic personality.
• Proficiency in English; additional languages are a plus.

Responsibilities

• Supervise daily reception operations and coordinate staff work.
• Handle guest requests and complaints professionally.
• Conduct training for new hires.

Skills

Communication

Interpersonal skills

Problem-solving

Leadership

Customer service

Job description

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Front Office Supervisor to join our Front Office team.

About the Hotel: Located in Abu Dhabi, Emirates Palace offers 390 luxurious rooms and suites, a private beach, landscaped pools, and a private marina. The hotel is renowned for its award-winning 5-star luxury hospitality and authentic local experiences.

Job Responsibilities:

• Supervise daily reception operations, including guest arrivals, departures, room assignments, and registrations.
• Coordinate and monitor the work of reception staff, ensuring grooming standards and service quality.
• Conduct training for new hires and ongoing staff development.
• Motivate staff to deliver excellent performance.
• Handle guest requests and complaints professionally, ensuring customer satisfaction.
• Coordinate with other departments to ensure guest information accuracy and fulfill guest requests efficiently.
• Stay informed about hotel services and local travel information.
• Supervise cashier duties and update loyalty program information.
• Perform shift handovers, reporting any guest issues or incidents.
• Complete administrative tasks, including reports and briefings.

Candidate Requirements:

• Experience in a similar role, preferably in luxury hotels or resorts.
• Excellent communication, interpersonal, and problem-solving skills.
• Energetic and dynamic personality.
• Proficiency in English; additional languages are a plus.

Benefits: Learning & Development programs, employee travel perks, health and wellness benefits, and retirement plans.

Job Details:

• Level: Mid-Level
• Type: Full-Time
• Location: Abu Dhabi, UAE