Front Office Supervisor

Energy Vault; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the hospitality sector is looking for a skilled professional proficient in hotel management systems, customer service, and various technical skills related to front office operations. The successful candidate will handle guest interactions, manage bookings across multiple channels, and oversee financial reporting, ensuring compliance with local regulations. Strong communication and analytical skills are essential for this role.

Qualifications

• Experience with hotel PBX or switchboard systems.
• Familiarity with CRM platforms to enhance guest experiences.
• Understanding of front office cash handling procedures.

Responsibilities

• Manage front office operations including check-ins, billing, and guest complaints.
• Analyze and report on occupancy trends and financial performance.
• Supervise night audits and ensure compliance with regulations.

Skills

Proficiency in Property Management Systems

Communication Skills

Customer Service

Proficiency in Microsoft Excel

Understanding of POS Systems

Knowledge of OTA Platforms

Reporting Skills

Job description

1. Hotel Management Systems (PMS) Proficiency

• Experience using Property Management Systems(PMS)
  
• Ability to perform:
  
  • Check-in and check-out
    
  • Room blocking and reservations
    
  • Billing and folio adjustments
    
  • Daily shift closures and reports
    

2. Telephone and Communication Systems

• Familiarity with hotel PBX or switchboardsystems
  
• Handling internal/external calls, wake-up calls,and message relays
  

3. Point of Sale (POS) System Knowledge

• Understanding of how to operate POS terminals forguest payments
  
• Resolving discrepancies in billing or guestcomplaints related to transactions
  

4. Microsoft Office Suite

• Proficiency in Excel (reporting, guestdata management), Word (correspondence), and Outlook (emails& scheduling)
  
• Ability to prepare reports and analyzeperformance trends
  

5. Booking Engine & Channel Manager Experience

• Knowledge of OTA platforms (Booking.com, Expedia,Agoda) and integration tools (SiteMinder, RateGain)
  
• Managing inventory, rate parity, and reservationsfrom different channels
  

6. Audit & Night Closure Procedures

• Understanding of Front Office cash handlingand reconciliation
  
• Ability to assist or supervise night audits andensure end-of-day financial reporting
  

7. Security & Access Control Systems

• Familiarity with room key encoding systems (e.g., Onity, VingCard)
  
• Awareness of CCTV monitoring forlobby/front office zones
  

8. CRM & Guest Experience Tools

• Using CRM platforms to record guest preferences,feedback, and loyalty tracking
  
• Handling post-stay surveys or complaintresolution through internal systems
  

9. Reporting & Compliance

• Creating and submitting daily sales reports,occupancy forecasts, and VIP arrival summaries
  
• Ensuring DCT/Municipality regulations arefollowed (for UAE context)