Front Office Shift Leader

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Kerzner International is seeking a Front Office Shift Leader for One&Only The Palm Resort in Dubai. This critical role focuses on ensuring seamless service delivery and operational excellence at the reception desk, catering to guest needs efficiently. The perfect candidate will have experience in the luxury sector, strong analytical and detail-oriented skills, and proficiency in hospitality software.

Qualifications

• 1-2 years experience in luxury hospitality or five-star hotel environment.
• Fluency in English is required; knowledge of additional languages is a plus.
• Previous experience in the Middle East/GCC region is an advantage.

Responsibilities

• Ensure smooth daily operations at the reception desk.
• Oversee accuracy of guest information and manage special requests.
• Proactively address guest needs to avoid delays.

Skills

Attention to detail

Analytical skills

Fluency in English

Proficiency in Opera

Tools

Opera

Job description

With world-class resorts across the globe and exciting developments on the horizon, Kerzner International offers an exceptional opportunity for a Front Office Shift Leader to join the passionate team at One&Only The Palm Resort in Dubai.

As our brands continue to grow globally, you will play a key role in the success of the resort. This position goes beyond traditional front office duties it involves ensuring smooth daily operations at the reception desk and proactively addressing guest needs to avoid delays. You will oversee the accuracy and completeness of guest information, manage special requests, and ensure seamless service delivery.

The ideal candidate will report directly to the Front of House Manager and should possess 1 2 years of experience in a similar role within the luxury hospitality sector or five-star hotel environment. A background in reservations, meticulous attention to detail, strong analytical capabilities, and the ability to thrive under pressure are essential. Fluency in English (written and spoken) is required; knowledge of additional languages is a plus. Proficiency in Opera and relevant software is also necessary. Previous experience in the Middle East/GCC region will be considered an advantage.

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