Front Office Shift Leader

Citymax Hotels by Landmark Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a skilled Front Office Shift Leader to oversee operations during assigned shifts. The ideal candidate will ensure exceptional guest service, supervise front office staff, manage room reservations, and address guest complaints. Strong leadership and Arabic language skills are a plus. Join a dynamic team that values guest satisfaction and service excellence.

Qualifications

• Strong leadership abilities and commitment to exceptional guest service.
• Arabic-speaking candidates are highly preferred.

Responsibilities

• Supervise and support front office staff during assigned shifts.
• Ensure efficient handling of guest check-ins, check-outs, and transactions.
• Address and resolve guest complaints promptly.
• Coordinate with housekeeping and maintenance departments.
• Monitor cleanliness of the front desk area.
• Train and mentor new front office employees.
• Manage room reservations and handle overbooking.
• Ensure compliance with hotel policies.
• Prepare shift reports and communicate with management.
• Assist in budgeting for the front office department.

Job description

Description

Description: We are seeking a skilled and experienced Front Office Shift Leader to oversee front desk operations during assigned shifts. The ideal candidate will possess strong leadership abilities and a commitment to exceptional guest service. Arabic-speaking candidates are highly preferred.

Responsibilities

• Supervise and support front office staff during assigned shifts.
• Ensure that all guest check-ins, check-outs, and transactions are handled efficiently.
• Address and resolve guest complaints and issues promptly.
• Coordinate with housekeeping and maintenance departments to address guest needs.
• Monitor and maintain the cleanliness and appearance of the front desk area.
• Train and mentor new front office employees.
• Manage room reservations and handle overbooking situations.
• Ensure compliance with hotel policies and procedures.
• Prepare shift reports and communicate effectively with other shift leaders and management.
• Assist in budgeting and financial planning for the front office department.