Front Office Shift Leader

Accor Hotels; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

Accor Hotels seeks a Front Office Shift Leader for Mercure Abu Dhabi Downtown. This role involves overseeing daily operations, enhancing guest experiences, and guiding team members to ensure high service standards. The ideal candidate will possess strong leadership qualities and excellent communication skills, with a passion for hospitality.

Qualifications

• Supervisory or team leader experience in hospitality.
• Confidence to manage shifts and work independently.
• Warm, friendly personality and a passion for hospitality.

Responsibilities

• Look after guests, ensuring an incredible experience.
• Supervise and support the Front Office team.
• Handle guest complaints and manage daily operations.

Skills

Strong communication skills

Problem solving

Team leadership

Adaptability

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Looking after the guests and ensuring they have an incredible experience with us
• Coaching & Training the Team members
• Responsible for performing the services assigned to his/her shift in the best and most appropriate manner.
• Supervise and support of the Front Office team.
• Handling any guest complaints.
• Direct daily front office operations.
• Supervise front talent and help out with accounting problems.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Perform any other duties as directed by the Front Office Management.

Qualifications

• Arabicfemale candidate preferred.
• A warm, friendly personality and a passion for hospitality.

• Supervisory or team leader experience in hospitality.

• Confidence to manage shifts and work independently.

• Strong communication skills and a natural problem-solver.

• Flexibility to work weekdays and weekends.

• A calm, organised approach under pressure.

• Excellent communication with both guests and the team.

Additional Information

Front Office Shift Leader for Mercure Abu Dhabi Downtown