Front Office Receptionist - Russian Speaker

Occidental Sharjah Grand; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

Occidental Sharjah Grand is seeking a Front Office Agent / Receptionist who is a Russian speaker. This role involves managing guest experiences at the front desk, including check-in/out, reservations, and customer service. Candidates should have 2-3 years of experience and be able to provide excellent service while upselling and generating revenue.

Benefits

Food

Accommodation

Visa

Medical Insurance

Qualifications

• At least 2-3 years of experience.
• Preferably Russian speaking.

Responsibilities

• Handle check-in/out and cashiering duties.
• Provide attentive and efficient service to guests.
• Upsell room nights and generate revenue.

Skills

Customer Service

Communication

Upselling

Job description

Front Office Agent / Receptionist - Russian Speaker

An exciting opportunity has arisen for a Front Office Agent / Receptionist Russian Speaker to join Occidental Sharjah Grand.

Qualifications:

• Candidates with at least 2-3 years of experience.
• Preferably Russian Speaking.

The Front Office Agent - Receptionist represents the hotel to the guest throughout all stages of the guest's stay. She/he is responsible for handling all the duties related to the Front Desk like check-in/out, cashiering, taking reservations, handling phone calls, answering the mails, assisting the guests, directing them, etc. They are responsible for providing attentive, courteous, and efficient service to all guests and coordinating the duties of the front desk.

Key Responsibilities:

• Following and monitoring the processes defined for the execution of the department's duties, focusing particularly on guest experience and satisfaction.
• Upselling and revenue generation in the department.
• Provides suggestive selling techniques to sell room nights.
• Must increase occupancy and revenue.
• Internal and external communication.
• Can do both telephone management and customer service.
• Personalized and specialized customer card.
• Attend regular training and support all front office staff - including Bell boys and the drivers.

Salary AED 1800 to AED 2000 + Food + Accommodation + Visa + Medical Insurance.
Apply with CV to [e-mail]